At a Glance
- Tasks: Build strong relationships with education leaders and support customer success with our online products.
- Company: Join a vibrant EdTech company with a fantastic culture and hybrid working options.
- Benefits: Enjoy competitive salary, birthday off, early finish Fridays, and ongoing training.
- Other info: Dynamic team culture with fun perks and excellent career progression opportunities.
- Why this job: Make a real difference in education while growing your career in a supportive environment.
- Qualifications: 2+ years in account management, strong communication skills, and a passion for education.
The predicted salary is between 26000 - 30000 € per year.
Employment Type: Full-time
Location: Hybrid
Salary: Up to 26k - 30k (dependent on experience)
We’re looking for a Liverpool‑based (or nearby) Account Manager to join our growing team. This is a great opportunity for someone with account management or EdTech/SaaS experience, looking for a fresh challenge, career progression, and a fantastic company culture. In a sector which truly matters, you’ll build strong relationships with education leaders at all levels. You’ll advise (and challenge) customers to ensure they gain maximum value from our two online products, Perspective and Observatory, supporting implementation, engagement, and developing long‑term partnerships. This is a hybrid role, with office attendance at least one day per week in our Liverpool office, alongside key business events and team days as required. If you’re passionate about technology, education, and making a real difference, we’d love to hear from you.
Job Requirements
- Essential experience
- Minimum 2 years’ experience within an Account Management/Customer Success role
- Experience managing and developing customer accounts and long‑term relationships
- Strong written and verbal communication skills, including confidence presenting professionally online
- Experience using modern workplace, CRM and communication tools such as: Microsoft Office, Teams, Zoom, Slack, Dialpad and Jira (training can be provided on specific internal tools)
- Ability to communicate confidently with professional stakeholders, including senior leaders and decision‑makers
- Proactive, organised, and customer‑focused approach with the ability to manage multiple priorities effectively
- Desirable
- Experience working within a SaaS, EdTech, or subscription‑based software environment
- Previous experience working with schools, Multi‑Academy Trusts, or Diocesan organisations
- Knowledge of the education sector and challenges facing schools and trusts
- Experience hosting webinars, remote demos, or online customer events
Key Attributes
- Proactive and accountable, with pride in delivering high standards of customer experience and account ownership
- Strong relationship‑builder who enjoys helping customers succeed
- Commercially aware, with confidence identifying opportunities for customer growth, retention, and long‑term value
- Organised and detail‑oriented, with the ability to manage multiple priorities
- Confident communicator who can engage professionally with stakeholders at all levels
- Curious and eager to learn, with an interest in education, technology, and customer success
- Collaborative team player who contributes positively to team culture
- Empathetic and solutions‑focused
- Dependable, resilient, and adaptable
Day‑to‑Day Role
- Customer Success
- Leading customer implementation calls to establish expectations, priorities, and implementation plans
- Helping customers embed effective and sustainable use of the platform, through implementation, training, and ongoing development
- Taking a proactive approach to customer engagement to ensure maximum value is achieved throughout the customer journey
- Working closely with SLT and users at all levels to support strategic goals and successful outcomes
- Identifying concerns early and working proactively to resolve issues before they impact customer confidence
- Relationship Management
- Acting as a key point of contact and trusted advisor for customers
- Building strong, long‑term relationships across customer accounts
- Managing customer expectations, including communication around product development and updates
- Supporting successful contract renewals and commercial conversations where appropriate
- Account Monitoring & Retention
- Monitoring account performance using customer data, usage trends, and customer feedback to identify opportunities, risks, and areas requiring additional support – taking action where needed
- Creating clear action plans for accounts of concern
- Maintaining accurate and consistent records within our CRM system (ACT)
- Collaborating with the wider Account Management team to support overall customer retention strategies
- Growth, Advocacy & Commercial Development
- Identifying opportunities to upsell and cross‑sell additional products and services
- Encouraging customer advocacy through testimonials, referrals, introductions, and case studies
- Supporting attendance and engagement for online and onsite events hosted by Angel Solutions
- Product & Sector Insight
- Logging customer feedback and feature requests
- Keeping up to date with developments within the education sector, including areas such as Ofsted and school improvement
- Team Contribution & Brand Representation
- Acting as a positive ambassador for Angel Solutions and its culture
- Contributing ideas, feedback, and continuous improvement suggestions
- Working collaboratively within a supportive and high‑performing team environment
Benefits & Culture
We know we’re biased, but we really do think Angel is a great place to work!
- Hybrid Working: We offer a blend of remote and office‑based working based on the needs of the individual and the business.
- Your Birthday Off: In addition to Annual Leave allowance
- Regular Finish Early Fridays: as a reward for all your hard work
- Innovation Days: Time to get away from "normal" and work differently
- Ongoing Training & Qualifications: Learning is at the core of who we are
- Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan...
- Surprise Treat‑Days: Park fun days, meals out, workshops... who knows what's next?
- Parental Leave: Maternity, paternity and adoption leave from day one
- Dependants Leave Allowance: Time off if your child / family member is poorly
- Private Medical Insurance: Because we want to know you’re looked after
- Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it’s a great time to rest and recharge those batteries!
- Earn More Every Month: After probation, all employees automatically receive an incremental monthly salary increase, amounting to £500 every year.
Account Manager employer: Angel Solutions
At Angel Solutions, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters innovation and personal growth. Our hybrid working model allows for flexibility, while our unique benefits, such as birthday leave and surprise treat days, create a fun and engaging environment. With a strong focus on employee development and a commitment to making a difference in the education sector, we provide meaningful opportunities for career progression and the chance to build lasting relationships with key stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech and SaaS sectors. Attend local meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Be ready to discuss how your experience aligns with their mission, especially in education technology.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific achievements that demonstrate your ability to build relationships and drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management or EdTech/SaaS, and show us how you can build strong relationships with education leaders.
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and professional, while also letting your personality shine through!
Highlight Your Proactive Approach:We love candidates who take initiative! In your application, share examples of how you've proactively managed customer accounts or resolved issues in the past. This will show us you're a great fit for our customer-focused culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Angel Solutions
✨Know Your Products Inside Out
Before the interview, make sure you understand StudySmarter's products, Perspective and Observatory. Familiarise yourself with their features and benefits, as well as how they can help education leaders. This will show your potential employer that you're genuinely interested and ready to engage with customers.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've built and maintained strong relationships in previous roles. Highlight your proactive approach to customer engagement and how you've successfully managed expectations. This is crucial for an Account Manager role, so have those stories ready!
✨Demonstrate Your Communication Prowess
Since this role involves communicating with senior leaders and decision-makers, practice articulating your thoughts clearly and confidently. You might even want to prepare a mock presentation or demo to showcase your ability to convey complex information simply and effectively.
✨Research the Education Sector
Brush up on current trends and challenges in the education sector, especially those affecting schools and trusts. Being knowledgeable about these topics will not only impress your interviewers but also help you position yourself as a trusted advisor who understands their needs.
