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For Companies At a Glance
- Tasks: Coordinate recovery operations and support drivers while assisting distressed customers.
- Company: Join Angel Recovery Ltd, a leader in the recovery industry.
- Benefits: Competitive pay, full training, and opportunities for overtime.
- Why this job: Be the calm voice in a crisis and make a real difference.
- Qualifications: Strong communication skills and excellent geographical knowledge required.
- Other info: Stable role in a recession-proof industry with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Are you the calm voice in a crisis? Angel Recovery Ltd is looking for a sharp, organized, and resilient Recovery Controller to join our busy operations team. We are the team that gets people moving again. While our drivers are out on the road, you are the one making it all happen. You will be the central link between stranded motorists, major motoring organizations, and our fleet of recovery drivers. If you are a master multitasker who thrives in a fast-paced environment, we want you on our team.
The Role
As a Controller, you are responsible for the logistics of our fleet. You need to ensure the right truck gets to the right location at the right time.
Key Responsibilities:
- Dispatching: Allocate jobs to drivers efficiently using our dispatch software (e.g., Apex, Turbo, or similar), considering vehicle type, driver location, and traffic conditions.
- Customer Support: Answer inbound calls from distressed customers and motoring clubs (AA, RAC, Green Flag, etc.).
- Problem Solving: React quickly to changes - driver delays, traffic jams, or urgent police requests - and re-route resources as needed.
- Administration: Process job sheets, update insurance portals, handle invoices, and ensure compliance paperwork is accurate.
- Driver Liaison: Keep in constant communication with drivers, ensuring they have accurate details and support.
About You
You don’t need to be a mechanic, but you do need to be cool under pressure.
Essential Requirements:
- Excellent Geographical Knowledge: You should have a good mental map of the UK (or local area) and main motorway networks.
- Strong Communication: Clear, professional telephone manner and the ability to de-escalate stressed customers.
- IT Literate: Comfortable using dispatch software, email, and Excel.
- Multitasking Ability: Capable of listening to the phone, typing, and monitoring driver locations simultaneously.
Desirable (but not essential):
- Previous experience in the Recovery Industry, Logistics, or Emergency Dispatch.
- Experience with recovery software (Apex, Turbo, etc.).
Why Join Angel Recovery?
- Stable Role: Join a recession-proof industry with a growing company.
- Modern Office: Work in a supportive and professional environment.
- Competitive Pay: Good starting base salary with opportunities for overtime.
- Training: Full training provided on our specific systems and procedures.
- Contract, Self Employed and Employed roles available.
Breakdown Recovery Controller / Administrator employer: Angel Recovery
Contact Detail:
Angel Recovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Recovery Controller / Administrator
✨Tip Number 1
Get to know the company inside out! Research Angel Recovery Ltd, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with distressed customers, it’s crucial to sound calm and collected. Try role-playing scenarios with friends or family to get comfortable with handling tough conversations.
✨Tip Number 3
Brush up on your multitasking abilities! Use apps or tools that help you manage multiple tasks at once. The more you practice juggling tasks, the better prepared you'll be for the fast-paced environment at Angel Recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Breakdown Recovery Controller / Administrator
Some tips for your application 🫡
Show Your Organisational Skills: As a Recovery Controller, being organised is key. Make sure your application highlights any experience you have in managing logistics or multitasking in a busy environment. We want to see how you keep everything running smoothly!
Communicate Clearly: Strong communication is essential for this role. When writing your application, use clear and professional language. If you've got experience dealing with customers, especially in stressful situations, let us know how you handled it!
Demonstrate Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've reacted quickly to unexpected changes or challenges. This will show us that you can think on your feet, just like our drivers do on the road.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Angel Recovery
✨Know Your Stuff
Familiarise yourself with the logistics of recovery operations. Understand how dispatch software works and be ready to discuss your geographical knowledge of the UK. This will show that you’re not just a candidate, but someone who’s genuinely interested in the role.
✨Stay Calm Under Pressure
Since the job involves dealing with distressed customers, practice staying calm and collected. Think of scenarios where you might need to de-escalate a situation and prepare responses. This will help you demonstrate your problem-solving skills during the interview.
✨Show Off Your Multitasking Skills
During the interview, highlight your ability to juggle multiple tasks at once. You might even want to share examples from past experiences where you successfully managed several responsibilities simultaneously, as this is crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the team dynamics, the software they use, or how they handle peak times. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
