At a Glance
- Tasks: Support the retirement team by processing pension cases and resolving member queries.
- Company: Join Angard Staffing, the dedicated provider for Royal Mail's HR services in Sheffield.
- Benefits: Earn £12.79 per hour with flexible hours and potential contract extension.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Strong attention to detail, excellent communication, and admin skills required.
The predicted salary is between 25000 - 27000 € per year.
Angard Staffing is the dedicated provider of agency support staff for Royal Mail's HR services centre based in Sheffield. Due to an increase in workload volumes, we are looking for candidates with great attention to detail, excellent administration, and communication skills to join our inclusive and friendly team on a temporary basis.
Job Details:
- Location: Royal Mail, Pond Street, Sheffield, S98 6HR (Hybrid - 2 to 3 days per week in the office)
- Start Date: Immediate
- Pay Rate: £12.79 per hour
- Contract: Temporary (12 weeks, with potential extension)
- Hours: Around 37.5 hours per week, between 9am - 5pm (some flexibility)
Job purpose:
This role is responsible for supporting the retirement team by processing pension cases and ensuring members' pensions are accurately and efficiently put into payment. The individual will play a key part in delivering a smooth transition for retiring members by managing the necessary administrative tasks, maintaining high attention to detail, and upholding service standards throughout the process.
Key accountabilities:
- Calculate and process members' benefits based on their entitlements under the rules of the Royal Mail Pension Plan
- Communicate member pension entitlements and resolve member queries
- Deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
- Participate in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks
- Take responsibility for own personal and professional development
- Ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service
- Develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues
- Undertake work in different teams within the Pension Service Centre according to business need
Key knowledge, skills, experience:
- Ability to prioritise and manage own workload
- Strong English Language and Mathematics skills
- Proven experience of delivering a professional, customer focussed service
- Demonstrably strong written and verbal communication skills
- A track record of working flexibly to ensure that customer requirements are delivered
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
- Proven planning and organisational skills, including experience of delivering to demanding timescales
- Effective problem-solving ability
- Well-developed analytical and reporting skills
- Exhibit behaviours that exceed our customer's expectations
Pensions Administrator - Sheffield employer: Angard Staffing
Angard Staffing is an excellent employer, offering a supportive and inclusive work environment at the Royal Mail's HR services centre in Sheffield. With flexible hybrid working arrangements, competitive pay, and opportunities for personal and professional development, employees can thrive while contributing to meaningful pension administration tasks. Join a friendly team dedicated to delivering exceptional service and continuous improvement, ensuring a rewarding experience for both staff and members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator - Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry or those already working at Royal Mail. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to pensions administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your attention to detail during the interview. Bring examples of how you've successfully managed complex tasks or resolved customer queries in the past. It’s all about demonstrating your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pensions Administrator - Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Administrator role. Highlight your attention to detail and any relevant experience in administration or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you can contribute to maintaining high service standards at Royal Mail.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Office, especially Excel. If you have experience with data management or problem-solving, make sure to include that too. We love candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board!
How to prepare for a job interview at Angard Staffing
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension schemes, especially the Royal Mail Pension Plan. Understanding how benefits are calculated and processed will show that you're serious about the role and can hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires a high level of accuracy, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring compliance with regulations, these stories will highlight your suitability.
✨Practice Your Communication Skills
As you'll be resolving member queries, practice articulating complex information clearly and concisely. Consider role-playing common scenarios with a friend to build your confidence in handling questions effectively.
✨Demonstrate Flexibility and Team Spirit
This position involves working across different teams, so be ready to discuss how you've adapted to changing circumstances in previous roles. Highlight your ability to collaborate and support colleagues, which is key to thriving in a dynamic environment.
