At a Glance
- Tasks: Provide top-notch customer service via phone and email, solving problems on the spot.
- Company: Join Angard Staffing, the go-to provider for Royal Mail's customer service team.
- Benefits: Earn £13.52 per hour with flexible hours and potential for contract extension.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be part of a friendly team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and ability to handle calls and complaints confidently.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford.
Job Details:
- Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW
- Start date: 13/07/2026 (later start dates also available - please enquire)
- Pay Rate: £13.52 per hour
- Contract: Temporary (up to 12 weeks, with potential extension)
- Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)
*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*
Key Responsibilities:
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Required Skills/Experience:
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential.
- Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
Desirable Qualities:
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.
Customer Service Advisor - Doxford employer: Angard Staffing
Angard Staffing is an excellent employer, offering a supportive and inclusive work environment at our Doxford location. With a focus on employee growth and development, we provide comprehensive training and the opportunity to gain valuable experience in customer service within a prestigious organisation like Royal Mail. Our team thrives on collaboration and resilience, making it a rewarding place for those passionate about delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Doxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Mail and Angard Staffing. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling complaints and answering questions during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you delivered excellent customer service or resolved a tough situation. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our friendly team at Doxford. Don't miss out!
We think you need these skills to ace Customer Service Advisor - Doxford
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering great experiences to customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills and experiences that align with what we're looking for, like handling complaints or working under pressure. This shows us you’ve done your homework and are genuinely interested in the role.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your language clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. A tidy application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Angard Staffing
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show your passion for delivering excellent service, which is key for the Customer Service Advisor role.
✨Practice Handling Complaints
Since you'll be dealing with complaints, practice how you would handle difficult situations. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your resilience and problem-solving skills during the interview.
✨Show Your Flexibility
The job requires adaptability to changing demands, so be prepared to discuss times when you've had to adjust quickly in a work environment. Highlight your ability to prioritise tasks and manage workloads effectively, especially under pressure.
✨Communicate Clearly and Confidently
Good communication is crucial for this role. During the interview, focus on speaking clearly and confidently. Practise answering common interview questions out loud to improve your delivery and ensure you convey your thoughts effectively.
