At a Glance
- Tasks: Provide first-time solutions for customers via phone and email.
- Company: Join Angard Staffing, the go-to provider for Royal Mail's customer service.
- Benefits: Earn £13.52 per hour with potential for contract extension.
- Other info: Temporary role with around 37.5 hours per week, Monday to Friday.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Passion for customer service and experience in a contact centre.
The predicted salary is between 13.52 - 13.52 £ per hour.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Coventry.
The aim of the role will be to provide first-time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
Start date: 13/07/2026
Pay rate: £13.52 per hour
Location: Parcelforce International Hub, Middlemarch Business Park, Siskin Parkway West, Coventry, CV3 4PF
Temporary Contract: 10-12 weeks (with potential for this to be extended)
Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:00pm Monday – Friday.
*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Skills Experience:
- Passion for delivering great customer experiences.
- Confidence in taking calls and managing customer interactions.
