At a Glance
- Tasks: Manage customer claims from start to finish, ensuring efficient processing.
- Company: Join Angard Staffing, the trusted provider for Royal Mail's claims handling.
- Benefits: Earn £13.52 per hour with flexible hours and potential for contract extension.
- Other info: Temporary role with a supportive team and opportunities for growth.
- Why this job: Make a difference in customer service while gaining valuable experience.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 13.52 - 13.52 £ per hour.
Angard Staffing is the dedicated provider of Claims Handlers for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
As a Claims Handler, you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards.
Job Details
- Location: Plymouth, PL9 7HJ
- Start Dates: 29/06/2026 (later start date available)
- Pay Rate: £13.52 per hour
- Contract: Temporary (up to 12 weeks, with potential extension)
- Hours: Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday
Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed.
Key accountabilities
- Handle and assess incoming claims efficiently and accurately
- Communicate with customers, third parties, and internal teams via phone and email
- Review documentation and evidence to determine claim validity
- Ensure compliance with company policies and FCA regulations
- Maintain detailed and accurate records
Claims Handler - Plymouth employer: Angard Staffing
Angard Staffing is an excellent employer, offering a supportive work culture where customer service excellence is at the forefront. Located in Plymouth, employees benefit from a collaborative environment with opportunities for professional growth within the Royal Mail's claims handling team. With competitive pay and a focus on employee well-being, this temporary role provides a meaningful chance to make a difference in customers' lives while developing valuable skills.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Plymouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Angard Staffing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Angard Staffing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Claims Handler - Plymouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Angard Staffing.
How to prepare for a job interview at Angard Staffing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Angard Staffing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Angard Staffing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
