Ready to Make a Difference Behind the Scenes? Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ). This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail's parcel operations. Shift Pattern Monday to Friday 09:00-17:00 Flexibility is required during peak periods (especially around Christmas ) What You'll Be Doing As a Specialist Customer Operational Support team member, you'll play a key role in ensuring smooth communication and service delivery: * Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues * Performing parcel checks and samplings on the operational floor * Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts Collating and analysing forecast data and statistics for reporting You don't need to have worked with us before, but experience in customer service or operations is a plus. Our ideal candidate: * Has a confident and professional telephone manner
Specialist Customer Operational Support - Midlands Super Hub employer: Angard Staffing Careers
Angard Staffing offers a dynamic and supportive work environment at the Royal Mail North West Hub, where reliability and teamwork are highly valued. Employees benefit from competitive pay, comprehensive training, and the opportunity to be part of the UK's leading parcel sorting operations, making it an excellent choice for those seeking meaningful, hands-on work in a fast-paced setting.
