At a Glance
- Tasks: Support customer operations by handling calls, emails, and collaborating with internal teams.
- Company: Join Angard Staffing at the Midlands Super Hub, a key player in Royal Mail's parcel operations.
- Benefits: Competitive pay, overtime opportunities, training, and a dynamic work environment.
- Other info: Flexible hours, especially during peak periods, with excellent career growth potential.
- Why this job: Be part of a vital service that keeps the UK's busiest parcel hub running smoothly.
- Qualifications: Customer service experience is a plus; confident phone manner and Excel skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Ready to Make a Difference Behind the Scenes? Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ). This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail's parcel operations.
Shift Pattern
Monday to Friday 09:00-17:00. Flexibility is required during peak periods (especially around Christmas).
What You'll Be Doing
- Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues.
- Performing parcel checks and samplings on the operational floor.
- Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts.
- Collating and analysing forecast data and statistics for reporting.
You don't need to have worked with us before, but experience in customer service or operations is a plus.
Our ideal candidate:
- Has a confident and professional telephone manner.
- Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook.
- Can work to tight deadlines and adapt quickly to changing demands.
- Is flexible, reliable, and committed to delivering excellent customer service.
- Enjoys working in a fast-paced, collaborative environment.
Why Join?
If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we'd love to hear from you!
Be part of the UK's busiest and most advanced parcel hub. Competitive pay with overtime and bank holiday enhancements. Training and support provided.
Interested? If you're ready to be part of a vital service and enjoy hands-on, active work, apply today and take the first step toward joining a team that delivers for the nation in a flexible (temporary) role.
Specialist Customer Operational Support - Midlands Super Hub in Northampton employer: Angard Staffing Careers
Angard Staffing is an excellent employer, offering a dynamic work environment at the Midlands Super Hub where you can make a real impact in customer operations. With competitive pay, comprehensive training, and opportunities for growth, you'll thrive in a supportive team that values flexibility and collaboration, especially during peak periods. Join us to be part of a vital service that keeps the UK's parcel operations running smoothly.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Customer Operational Support - Midlands Super Hub in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Angard Staffing Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Angard Staffing Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Specialist Customer Operational Support - Midlands Super Hub in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Angard Staffing Careers.
How to prepare for a job interview at Angard Staffing Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Angard Staffing Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Angard Staffing Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
