At a Glance
- Tasks: Deliver exceptional customer service and support parcel services in a busy retail environment.
- Company: Join the Royal Mail team at our vibrant Parcelshop in Earls Court.
- Benefits: Earn £14 per hour with full training and potential long-term opportunities.
- Other info: Flexible shifts, supportive team, and great career growth potential.
- Why this job: Be part of a close-knit team and make a real difference for customers.
- Qualifications: 1 year of retail or customer service experience required.
The predicted salary is between 14 - 14 £ per hour.
Location: Earls Court, London SW10 9LZ
Contract Type: Ongoing temporary booking with regular full-time hours expected.
Duration: Maternity cover with potential for long-term opportunities.
Hourly Pay Rate: £14 per hour.
Commitment: Candidates must be available to commit to the role for a minimum of 6 months.
Working Pattern: 5 days per week, Monday to Saturday, with one weekday and Sunday off.
Shift Hours: Monday to Friday · 08:00 - 17:30, or · 09:00 - 18:00 Saturday · 08:00 - 14:30
Join Our Team
We're looking for an enthusiastic and customer-focused Retail Assistant to join our successful Royal Mail Parcelshop team at Earls Court. Located alongside a busy Royal Mail Delivery Office, our Parcelshop helps customers send parcels and letters, purchase packaging and postage products, collect items and access Royal Mail services. This is a varied retail role that combines customer service, sales, administration and operational support. Working as part of a small, close-knit team, you'll play a key role in delivering an excellent customer experience while supporting the continued growth of the Parcelshop.
Key Responsibilities
- Deliver exceptional face-to-face and telephone customer service.
- Support customers with parcel, postage and collection services.
- Assist customers using mobile and self-service postage technology.
- Promote and sell packaging materials, postage products and Royal Mail services.
- Process customer transactions accurately using specialist systems.
- Handle personal data securely and in line with data protection requirements.
- Support parcel enquiries and liaise with Royal Mail operational teams.
- Contribute positively to a small team while being confident working independently when required.
About You
Essential
- Minimum 1 year's experience in retail, customer service or another customer-facing role.
- Strong communication and customer service skills.
- Experience dealing with challenging customer situations.
- Good computer skills, including confidence using Microsoft Office and learning new systems.
- Comfortable supporting customers with smartphones and digital technology.
- Good numeracy and attention to detail.
- Reliable, punctual and flexible.
- Able to work the required shift patterns.
- Willing to commit to a long-term assignment.
Due to the size of the team, reliability, flexibility and attendance are critical to success in this role.
Desirable
- Previous experience in retail, logistics, postal, banking or service environments.
- Experience promoting products or identifying sales opportunities.
- Additional language skills, particularly Spanish, Italian or Portuguese.
Training & Support
Full training will be provided on Royal Mail products, services and Parcelshop systems. You'll join an experienced and supportive team committed to helping you succeed.
Retail Assistant in London employer: Angard Staffing Careers
Angard Staffing offers a dynamic and supportive work environment at the Royal Mail North West Hub, where reliability and teamwork are highly valued. Employees benefit from competitive pay, comprehensive training, and the opportunity to be part of the UK's leading parcel sorting operations, making it an excellent choice for those seeking meaningful, hands-on work in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Angard Staffing Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Angard Staffing Careers!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Angard Staffing Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Angard Staffing Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Angard Staffing Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Angard Staffing Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
