Join Our Team
We're looking for an enthusiastic and customer-focused Retail Assistant to join our successful Royal Mail Parcelshop team at Earls Court.
Located alongside a busy Royal Mail Delivery Office, our Parcelshop helps customers send parcels and letters, purchase packaging and postage products, collect items and access Royal Mail services. This is a varied retail role that combines customer service, sales, administration and operational support.
Working as part of a small, close-knit team, you'll play a key role in delivering an excellent customer experience while supporting the continued growth of the Parcelshop.
Key Responsibilities
- Deliver exceptional face-to-face and telephone customer service.
- Support customers with parcel, postage and collection services.
- Assist customers using mobile and self-service postage technology.
- Promote and sell packaging materials, postage products and Royal Mail services.
- Process customer transactions accurately using specialist systems.
- Handle personal data securely and in line with data protection requirements.
- Support parcel enquiries and liaise with Royal Mail operational teams.
- Contribute positively to a small team while being confident working independently when required.
About You
- Minimum 1 year's experience in retail, customer service or another customer-facing role.
- Strong communication and customer service skills.
- Experience dealing with challenging customer situations.
- Good computer skills, including confidence using Microsoft Office and learning new systems.
- Comfortable supporting customers with smartphones and digital technology.
- Good numeracy and attention to detail.
- Reliable, punctual and flexible.
- Able to work the required shift patterns.
- Willing to commit to a long-term assignment.
- Due to the size of the team, reliability, flexibility and attendance are critical to success in this role.
Desirable
- Previous experience in retail, logistics, postal, banking or service environments.
- Experience promoting products or identifying sales opportunities.
- Additional language skills, particularly Spanish, Italian or Portuguese.
Training & Support
Full training will be provided on Royal Mail products, services and Parcelshop systems. You'll join an experienced and supportive team committed to helping you succeed.
Why Join Us?
- Be part of a growing Royal Mail retail operation.
- Work within a supportive and successful team.
- Develop valuable retail, customer service and operational skills.
- Gain experience with one of the UK's most recognised brands.
- Opportunity for longer-term work beyond the initial maternity cover period.
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Retail Assistant employer: Angard Recruitment
At Royal Mail, we pride ourselves on being an excellent employer that values community service and employee well-being. Our flexible working environment allows you to enjoy competitive pay while being part of a team that connects people every day. With opportunities for personal growth and the chance to work outdoors, you'll find a rewarding role that makes a real difference in your local area.
