At a Glance
- Tasks: Provide first-time solutions for customer complaints via phone and email.
- Company: Join Angard Staffing, the go-to provider for Royal Mail's customer service team.
- Benefits: Earn £13.93 per hour with flexible hours and a supportive team culture.
- Other info: Temporary role with potential for extension and a friendly work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 13.93 - 13.93 £ per hour.
About Us
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
The Role
The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
Job Details
- Location: Plymouth, PL9 7HJ
- Start Dates: 10/08/2026 & 17/08/2026 (later start dates also available - please enquire)
- Pay Rate: £13.93 per hour
- Contract: Temporary (up to 12 weeks, with potential extension)
- Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, and you will get a random day off in the week)
Annual leave is not permitted during the first 3 weeks of training - minimal annual leave may be authorised thereafter subject to availability, however this cannot be guaranteed.
Key Responsibilities
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Desirable Qualities
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.
Required Skills/Experience
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential.
- Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
- Competent IT skills, with the ability to confidently use computers, Microsoft Outlook, and internal systems.
Work Environment
- Inclusive and friendly atmosphere.
- Supportive team culture.
If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
Complaints Customer Service Advisor - Plymouth employer: Angard Recruitment
Royal Mail is an excellent employer, offering a dynamic work environment where you can make a real impact in your community as a Delivery Driver. With competitive pay rates and flexible shifts, we prioritise employee well-being and growth, ensuring that our team members are supported and valued. Join us in delivering exceptional service while enjoying the benefits of a collaborative and adaptable work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Customer Service Advisor - Plymouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Angard Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Angard Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Customer Service Advisor - Plymouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Angard Recruitment.
How to prepare for a job interview at Angard Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Angard Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Angard Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
