Ready to Make a Difference Behind the Scenes?
Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ).
This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail’s parcel operations.
Shift Pattern
- Monday to Friday 09:00-17:00
- Flexibility is required during peak periods (especially around Christmas)
What You’ll Be Doing
As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:
- Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
- Performing parcel checks and samplings on the operational floor
- Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts
- Collating and analysing forecast data and statistics for reporting
You don’t need to have worked with us before, but experience in customer service or operations is a plus.
Our ideal candidate
- Has a confident and professional telephone manner
- Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
- Can work to tight deadlines and adapt quickly to changing demands
- Is flexible, reliable, and committed to delivering excellent customer service
- Enjoys working in a fast-paced, collaborative environment
Why Join?
- Be part of the UK’s busiest and most advanced parcel hub
- Competitive pay with overtime and bank holiday enhancements
- Training and support provided
Interested?
If you're ready to be part of a vital service and enjoy hands-on, active work, apply today and take the first step toward joining a team that delivers for the nation in a flexible (temporary) role.
Specialist Customer Operational Support - Midlands Super Hub in Northampton employer: Angard Recruitment
Royal Mail is an excellent employer, offering a dynamic work environment where you can make a real impact in your community as a Delivery Driver. With competitive pay rates and flexible shifts, we prioritise employee well-being and growth, ensuring that our team members are supported and valued. Join us in delivering exceptional service while enjoying the benefits of a collaborative and adaptable work culture.
