RMSS - Milton Keynes - NFT Admin

Location: RMSS Milton Keynes

Contract Type: Zero-hours (regular ongoing work)

Working Pattern: Day shifts, Monday–Friday (up to 8 hours a day)

Agency: Angard Staffing – Royal Mail’s internal staffing agency

Job Purpose

Angard Staffing is recruiting for an NFT Administrator based at RMSS Milton Keynes. This is an excellent opportunity for an organised, customer-focused individual who enjoys a varied role combining administration, customer service, warehouse support, and operational activities.

You will play a key role in ensuring the smooth day-to-day running of administrative and customer service processes while supporting warehouse and duplication operations when required.

Key Responsibilities

Customer Service & Administration

• Deliver a friendly, professional service to all customer and client enquiries.
• Answer incoming calls promptly and transfer enquiries to the appropriate department where necessary.
• Handle customer queries efficiently and professionally.
• Process customer correspondence and email enquiries in a timely manner.
• Update customer and client accounts accurately.
• Provide quotations and pricing information when required.
• Download and import customer data into internal systems.
• Manage customer returns and associated processes.
• Book overnight and same-day deliveries/crossovers.
• Liaise with customers, including cinemas and other stakeholders.

Operational Support

• Produce warehouse labels and documentation.
• Manage duplication bookings and duplication processes.
• Operate and monitor duplication machines.
• Check film and media content as required.
• Update Google documents relating to duplication deliveries.
• Manage duplication returns.
• Support warehouse activities, including picking and packing.
• Assist with loading and unloading trailers.
• Carry out other duties as directed by management.
• Undertake occasional delivery driving duties where required.

Essential Requirements

To be successful in this role, you will have:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• A flexible approach and ability to adapt to changing priorities.
• Strong problem-solving skills.
• Experience using Microsoft Office applications.
• Excellent keyboard and data-entry skills with a high level of accuracy.
• A passion for delivering excellent customer service.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Confidence using internal systems and operational processes.
• Basic Maths and English skills.
• The ability to undertake warehouse-based duties, including manual handling activities.

Pre-Employment Checks

The successful candidate will be required to complete the following checks before starting employment:

• Right to Work Verification (UK)
• Basic DBS Check
• Credit Check

Pay Rate

Current vacancies are for day shifts only.

Early Shift Rate (Shifts starting and finishing between 05:31 and 19:59)

£14.69 per hour

Join Angard Staffing and become part of a team supporting Royal Mail's operations through excellent customer service, administration, and operational support.