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- Tasks: Lead hotel maintenance operations to ensure a safe and exceptional guest experience.
- Company: ANEW Resort Vulintaba, a premier destination in KwaZulu-Natal.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact on guest satisfaction while leading a dynamic maintenance team.
- Qualifications: Proven maintenance management experience and strong technical knowledge of building systems.
- Other info: Opportunities for leadership growth and commitment to sustainability initiatives.
The predicted salary is between 36000 - 60000 £ per year.
ANEW Resort Vulintaba is seeking an experienced Maintenance Manager to oversee all hotel maintenance operations, ensuring the property is safe, well-maintained, and fully functional to support a high-quality guest experience.
Strategic Purpose
Lead ANEW Hotel's maintenance operations to deliver exceptional guest experiences through proactive facility management, team development, and operational excellence. Drive continuous improvement while maintaining property standards that exceed guest expectations.
Leadership Responsibilities
Strategic Management
- Develop and implement preventative maintenance strategies
- Create and manage annual maintenance budgets
- Manage department KPIs and monitor performance through Infraspeak
- Drive energy efficiency and sustainability initiatives
- Oversee contractor relationships and service level agreements
- Lead continuous improvement projects
Team Leadership
- Build and develop a high-performing maintenance team
- Implement succession planning and career development programs
- Conduct monthly one-on-one development discussions
- Ensure comprehensive technical training programs
- Foster a culture of excellence and guest service
- Manage performance and provide coaching
- Ensure compliance with health and safety regulations
Operational Excellence
- Oversee maintenance operations through Infraspeak:
- Preventative maintenance schedules
- Work order management
- Resource allocation
- Quality control
- Performance tracking
- Building systems and infrastructure
- Guest rooms and public areas
- Grounds and landscaping
- Swimming pools and amenities
Financial Management
- Develop and manage annual maintenance budgets
- Control operational costs while maintaining quality
- Analyse spending patterns and implement cost controls
- Manage contractor and supplier relationships
- Optimize inventory management
- Create monthly financial reports
- Lead cost-saving initiatives
Technical Oversight
- Ensure maintenance of all hotel systems:
- Electrical and lighting
- Plumbing and water systems
- HVAC and ventilation
- Building structure and finishes
- Grounds and landscaping
Guest Experience
- Ensure swift resolution of maintenance issues
- Maintain exceptional property standards
- Minimise operational impact on guests
- Drive service excellence through team development
- Monitor and improve guest satisfaction metrics
Required Skills
- Proven maintenance management experience
- Strong technical knowledge of building systems
- Experience with maintenance management systems
- Excellence in team leadership and development
- Strong financial and business acumen
- Outstanding problem-solving abilities
- Commitment to guest service excellence
- Technical experience
- Preventative maintenance
- Problem solving and troubleshooting
- Project management
- Health and safety compliance
- Budgeting and cost control
- Communication and coordination
- Emergency response and crisis management
- Inventory and supply management
Our Commitment
- Professional development opportunities
- Leadership growth path
- Competitive compensation package
- Recognition for excellence
- Supportive work environment
Performance Metrics
- Guest satisfaction scores
- Preventative maintenance completion
- Budget management
- Team development
- Energy efficiency
- Safety compliance
- Cost control
- Quality standards
Maintenance Manager (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne employer: ANEW Hotels & Resorts Pty
Contact Detail:
ANEW Hotels & Resorts Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Manager (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at ANEW Resort Vulintaba. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to guest service excellence and think of examples from your past experience that align with this. We want to see how you can contribute to maintaining those high standards!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've built and developed teams in previous roles. We love to see candidates who can foster a culture of excellence and drive team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ANEW family.
We think you need these skills to ace Maintenance Manager (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Maintenance Manager role. Highlight your experience in maintenance management and any specific projects that showcase your skills in team leadership and operational excellence.
Showcase Your Technical Skills: We want to see your strong technical knowledge of building systems! Include any relevant certifications or experiences that demonstrate your expertise in areas like HVAC, plumbing, and electrical systems.
Emphasise Guest Service Excellence: Since guest satisfaction is key, share examples of how you've resolved maintenance issues swiftly and maintained high property standards in previous roles. This will show us your commitment to delivering exceptional guest experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ANEW Hotels & Resorts Pty
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building systems. Be ready to discuss your experience with maintenance management systems and how you've implemented preventative maintenance strategies in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your team leadership abilities. Talk about how you've developed high-performing teams, conducted training, and fostered a culture of excellence and guest service.
✨Budgeting Brilliance
Be prepared to discuss your experience with financial management. Share specific examples of how you've managed maintenance budgets, controlled operational costs, and implemented cost-saving initiatives.
✨Guest Experience Focus
Emphasise your commitment to guest service excellence. Think of instances where you've resolved maintenance issues swiftly and maintained exceptional property standards, minimising any operational impact on guests.
