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- Tasks: Lead housekeeping operations to ensure exceptional cleanliness and guest experiences.
- Company: Join a dynamic hotel team in beautiful KwaZulu-Natal, Newcastle.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact on guest satisfaction and create a welcoming atmosphere.
- Qualifications: Experience in housekeeping management and a passion for cleanliness.
- Other info: Opportunity to develop skills in vendor management and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated and detail-oriented Executive Housekeeper to join our team. The ideal candidate will take pride in creating a clean, safe, and welcoming environment for our guests and staff. If you are reliable, hardworking, and passionate about maintaining high standards of cleanliness, this is the post for you. The successful candidate will be based at KwaZulu-Natal, Newcastle.
Strategic Purpose
Lead ANEW Hotel’s housekeeping operations to deliver exceptional cleanliness standards and guest experiences through effective vendor management, quality control, and operational excellence.
Core Responsibilities
- Vendor Management & Quality Control
- Oversee LivClean's performance and contract compliance
- Conduct regular quality audits and inspections
- Establish and maintain cleanliness standards
- Monitor service level agreements
- Ensure proper staffing levels and deployment
- Manage contractor communication and feedback
- Operational Excellence
- Manage room readiness and turnover processes
- Coordinate with Front Office on room status
- Oversee public area cleaning standards
- Manage linen and amenity inventory
- Implement deep cleaning programs
- Monitor preventative maintenance needs
- Maintain security of master keys and access cards
- Guest Experience
- Ensure consistent room presentation standards
- Handle guest feedback and service recovery
- Coordinate special requests and VIP preparations
- Monitor guest satisfaction metrics
- Implement service improvements
- Maintain high cleanliness standards
- Financial Management
- Control departmental expenses within budgets
- Manage inventory and par levels
- Monitor contract costs and performance
- Track laundry revenue
- Conduct regular stock takes
- Implement cost-saving initiatives
- Compliance & Safety
- Ensure health and safety compliance
- Maintain chemical safety standards
- Monitor proper equipment usage
- Conduct safety training
- Manage emergency procedures
- Oversee evacuation protocols
Required Skills
- Housekeeping management experience
- Cleaning and sanitizing expert
- Time management and efficiency
- Laundry and linen care
- Guest privacy and discretion
- Health and safety compliance
- Physical stamina and endurance
- Teamwork and communication
- Problem solving and adaptability
- Hotel amenities knowledge
- Vendor management expertise
- Strong quality control background
- Financial management ability
- Guest service focus
Performance Metrics
- Guest satisfaction scores
- Quality audit results
- Budget management
- Room readiness metrics
- Inventory control
- Safety compliance
Executive Housekeeper (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne employer: ANEW Hotels & Resorts Pty
Contact Detail:
ANEW Hotels & Resorts Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for an Executive Housekeeper. A friendly chat can lead to insider info and even a referral!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, bring along examples of your work. Think before-and-after photos of cleaning projects or testimonials from previous employers.
✨Tip Number 3
Prepare for interviews by researching the company! Understand their values and cleanliness standards. This way, you can tailor your answers to show how you’ll fit right into their team and elevate their guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at ANEW Hotel.
We think you need these skills to ace Executive Housekeeper (KwaZulu-Natal, Newcastle) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us see your enthusiasm for maintaining high cleanliness standards. Share any relevant experiences that highlight your dedication to creating a welcoming environment for guests and staff.
Highlight Your Management Skills: Make sure to emphasise your housekeeping management experience. We want to know how you've successfully overseen operations, managed vendor relationships, and maintained quality control in previous roles.
Be Specific About Your Achievements: Use concrete examples to demonstrate your skills. Whether it's improving guest satisfaction scores or implementing cost-saving initiatives, we love to see how you've made a positive impact in your past positions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at ANEW Hotel!
How to prepare for a job interview at ANEW Hotels & Resorts Pty
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Executive Housekeeper. Familiarise yourself with vendor management, quality control, and operational excellence. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your housekeeping management experience and your ability to maintain high cleanliness standards. Think about times when you successfully handled guest feedback or implemented cost-saving initiatives.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s current housekeeping operations or their approach to guest satisfaction. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Dress the Part
Even though this is a housekeeping role, first impressions matter! Dress professionally for the interview to convey that you take the opportunity seriously. It reflects your understanding of the importance of presentation in the hospitality industry.
