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- Tasks: Support our occupational therapy team with administrative tasks and ensure smooth operations.
- Company: Join a multi-award-winning NHS organisation dedicated to exceptional care.
- Benefits: Competitive salary, flexible working, extensive training, and career development opportunities.
- Other info: Embrace change and grow your career in a supportive environment.
- Why this job: Be part of a vital team that makes a real difference in healthcare.
- Qualifications: GCSE level education, strong communication skills, and administrative experience preferred.
The predicted salary is between 26300 - 27890 £ per year.
An exciting opportunity has arisen for an Administration Support Assistant to join us. We are looking for a problem‑solving clinical administrative support colleague who will work closely with our team of occupational therapy clinicians based at Nevill Hall Hospital and other sites within Aneurin Bevan University Health Board. Our administrators are a key part of the experience for people using our services, an essential team member to support clinical staff and a vital part in information collection on the quality, outcome, and value of the service we deliver. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Prioritise workload and show initiative to ensure lean working is carried out across the service.
- Act as a point of contact for telephone calls and queries for the occupational therapy team, ensuring that effective systems are in place to deal with and forward to the relevant member of the team appropriately.
- Provide excellent administrative support across the team and support managers as required.
- Travel to other sites, as required, to complete Occupational Therapy service administrative roles.
- Maintain an efficient and effective filing system, both personally and across the shared drive.
- Attend meetings, record accurate minutes, type, and distribute as required.
- Knowledge of internal NHS systems such as WPAS and CWS is desirable, but training can be provided to the successful candidate.
About us
Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.
Job responsibilities
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with patients, carers and health professionals. The post holder must embrace change and be committed to best practice.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
- Good general education to GCSE level or comparable.
- Good written communication and IT skills, including word processing, Microsoft Outlook, Excel, Access & PowerPoint, PAS, Oracle.
- Level 3 qualification or equivalent demonstrable knowledge and experience in an administrative role.
- ECDL or equivalent keyboard skill.
- Knowledge of the NHS and how it works.
- Experience of passing on knowledge to others through designing and delivering training.
- Administrative experience and working within a team.
- Previous experience of working in a health care setting.
- The ability to travel in a timely manner to meet the requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year per annum pro rata.
Clinical Administration Support in Wales employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administration Support in Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aneurin Bevan University Health Board on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to clinical administration. We should also think of examples from our past experiences that showcase our problem-solving skills and teamwork.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate how you can effectively handle queries and support the team. Remember, they’re looking for someone who can connect with patients and colleagues alike.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it’s a great way to reiterate why we’d be a perfect fit for the team.
We think you need these skills to ace Clinical Administration Support in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Administration Support role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and administrative expertise.
Show Off Your Communication Skills: Since you'll be the point of contact for queries, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in dealing with patients or health professionals.
Highlight Your Team Spirit: We’re looking for a strong team player, so make sure to include examples of how you've successfully collaborated with others in previous roles. This will show us that you can work well within our occupational therapy team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Aneurin Bevan University Health Board.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around administrative support in a clinical setting. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent communication is vital for this role, prepare examples that demonstrate your ability to communicate effectively. Think about times when you’ve handled queries or worked as part of a team, and be ready to discuss these experiences during the interview.
✨Be Ready to Discuss Problem-Solving
As a problem-solver, you’ll need to showcase your ability to handle challenges. Prepare specific examples where you’ve successfully resolved issues in an administrative context, particularly in healthcare settings. This will highlight your initiative and adaptability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.