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- Tasks: Support booking and scheduling in ENT and Oral Surgery, handling calls and patient documentation.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional healthcare.
- Benefits: Enjoy flexible working, paid training, and a supportive workplace culture focused on wellbeing.
- Why this job: Be part of a pioneering team delivering world-class healthcare while developing your career.
- Qualifications: Good education in Maths and English; clerical experience preferred but not essential.
- Other info: Welsh speakers are encouraged to apply; part-time roles available.
The predicted salary is between 19500 - 27000 £ per year.
Job Summary
An exciting development opportunity for an enthusiastic and dedicated individualto join the ENT and Oral and Maxillofacial surgery departments based at the Royal Gwent Hospital. The successful candidates would be able to demonstrate excellent administrative and organisational skills, be flexible to the needs of the service and able to demonstrate a commitment to achieving high standards of work.
Main duties of the job
To provide essential support to the booking and scheduling clerks in all areas of admin work in both ENT and Oral and Maxillofacial Surgery. Post holder must be flexible to carry out duties needed to support the departments to meet needs of the service. Role includes but is not limited to handling telephone calls, folding letters, tracking pulling and prepping of patient notes, scanning relevant patient documentation, prepping of clinics and other duties required in accordance with Health Board policies and procedures.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About Us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
03 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
040-AC226-0725
Job locations
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Job Description
Job responsibilities
You will be able to find a full job description and Person Specification attached within the supporting documents or please click \”Apply now\” to view on Trac.
Job Description
Job responsibilities
You will be able to find a full job description and Person Specification attached within the supporting documents or please click \”Apply now\” to view on Trac.
Person Specification
Education and Training
Essential
- Good standard of education to include Maths and English GSCE
- Computer Literate / experience working with data systems
Desirable
- Knowledge of Microsoft office
Work experience
Essential
- Previous clerical experience or similar
- Customer service/ working with the public experience
Desirable
- Experience working in NHS admin setting
Essential
Skills and abilities
- Good communication skills
- Ability to use initiative and meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to work flexibility
Desirable
- The ability to speak Welsh
Personal Qualities
Essential
- Flexible to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
Person Specification
Education and Training
Essential
- Flexible to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Employer\’s website
https://abuhb.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Employer\’s website
https://abuhb.nhs.wales/ (Opens in a new tab)
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Telephone/Administrative Clerk - Head & Neck Services employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone/Administrative Clerk - Head & Neck Services
✨Tip Number 1
Familiarise yourself with the specific duties of a Telephone/Administrative Clerk in healthcare settings. Understanding the nuances of scheduling, patient documentation, and communication within the NHS will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. Being able to demonstrate how you've effectively handled public interactions can set you apart, especially in a role that requires a polite and professional telephone manner.
✨Tip Number 3
If you have any experience with NHS administrative systems or similar data management tools, make sure to mention this in conversations. Familiarity with these systems can be a significant advantage in this role.
✨Tip Number 4
Consider brushing up on your Welsh language skills if you're not already fluent. While it's not essential, being able to communicate in Welsh could enhance your application and show your commitment to serving the local community.
We think you need these skills to ace Telephone/Administrative Clerk - Head & Neck Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as excellent communication, flexibility, and administrative abilities that are essential for the Telephone/Administrative Clerk position.
Tailor Your CV: Customise your CV to reflect relevant experience in clerical work and customer service. Emphasise any previous roles in NHS settings or similar environments, and ensure you showcase your organisational skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job requirements. Mention your commitment to high-quality standards of work and your flexibility to meet the needs of the service, as these are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are vital in an administrative role.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Showcase Your Administrative Skills
Make sure to highlight your previous clerical experience and any relevant skills during the interview. Be prepared to discuss specific examples of how you've successfully managed administrative tasks in the past.
✨Demonstrate Flexibility
Since the role requires flexibility to meet the needs of the service, be ready to explain how you adapt to changing situations. Share instances where you've had to adjust your plans or priorities to support a team or project.
✨Communicate Effectively
A polite and professional telephone manner is essential for this position. Practice answering common interview questions clearly and confidently, and consider doing a mock interview to refine your communication skills.
✨Research the Organisation
Familiarise yourself with Aneurin Bevan University Health Board and its values. Understanding their commitment to high-quality care will help you align your answers with their mission and demonstrate your enthusiasm for the role.
