At a Glance
- Tasks: Provide administrative support to the Patient Experience and Involvement Team, engaging with patients and volunteers.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional healthcare.
- Benefits: Enjoy flexible working, extensive training, and a supportive workplace culture.
- Other info: Opportunities for career growth and a commitment to employee wellbeing.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: NVQ level 3 or equivalent experience; proficient in office software.
The predicted salary is between 23970 - 28400 € per year.
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke‑free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke‑Free Environment Policy.
For help to quit smoking please contact our help me quit team about help me quit – Aneurin Bevan University Health Board.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026. Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award.
Job Overview: To provide an administrative service to the Patient Experience and Involvement Team. The post will entail frequent contact with a variety of stakeholders including members of the public (patients), volunteers and personnel internal and external to the organisation. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job:
- Providing and receiving confidential information on behalf of the Team in relation to volunteers and patients.
- Liaising with members of Health Board staff, internal and external stakeholders to support the Team services including Patient Information Unit leaflets.
- Communication with patients, families, volunteers, staff and external organisations, in relation to: dementia service, patient education, volunteer service, recruitment, training, volunteer induction and referral enquiries.
- Receive and distribute incoming mail, including managing shared mailboxes, dealing with correspondence as appropriate.
- Effective communication will be required at a range of different levels, using different methods of delivery, such as verbal (face to face and over the phone), email, text and letter.
- To act as a central point of contact for the Patient Experience and Involvement Team.
- Work collaboratively with other services/professionals in the area in relation to the Patient Experience and Involvement Team workstreams.
- To signpost staff, patients and or volunteers to other suitable services.
Working for our organisation: Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high‑quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.
Qualifications:
Essential criteria:- Educated to NVQ level 3 or equivalent relevant experience.
- Experienced and competent in using word processing, presentation and spreadsheet software.
- Experience of working with volunteers.
- Effective over the phone, face to face and using the written word.
- Able to work accurately with excellent attention to detail.
- Ability to speak Welsh.
- Ability to use sensitive and confidential information appropriately.
- Ability to travel as required to do the job.
Administrator - INTERNAL in Pontypool employer: Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work environment where every employee feels valued. With a commitment to flexible working, extensive training opportunities, and a focus on career growth, employees can thrive in their roles while contributing to a world-class healthcare service. The Health Board's dedication to inclusivity and support for diverse candidates further enhances its reputation as a leading employer in the region.
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - INTERNAL in Pontypool
✨Tip Number 1
Network like a pro! Reach out to current employees at Aneurin Bevan University Health Board on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Patient Experience and Involvement Team. Understand their projects and values, so you can show how your skills align with their mission. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your communication skills, as they’re key for this role. Remember, it’s all about showing your personality and how you can contribute!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see at StudySmarter!
We think you need these skills to ace Administrator - INTERNAL in Pontypool
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Administrator role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application reflects your attention to detail, which is super important for this role!
Apply Early:Don’t wait until the last minute to submit your application! We encourage early applications to ensure you’re considered for the role. Plus, it gives you peace of mind knowing you’ve got your application in on time.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the Patient Experience and Involvement Team's work and how your skills can contribute to their goals.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around communication and teamwork. Be ready to share examples from your past experiences that demonstrate your ability to handle confidential information and liaise with various stakeholders.
✨Showcase Your Attention to Detail
As an Administrator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has positively impacted your work. This could be anything from managing correspondence to ensuring accurate documentation.
✨Ask About Support and Adjustments
Don’t hesitate to discuss any adjustments you might need during the interview process. This shows that you’re proactive and ensures you can perform at your best. Remember, the Health Board is open to supporting candidates with diverse needs.
