Administrative Support Officer - INTERNAL in Pontypool

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.

If you need any documents in a larger font or a different format (such as braille), please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore, please check your account regularly.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients, and visitors.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Based within the Community Neurological Rehabilitation Service (CNRS) department in Torfaen, the post holder will work with the Business Support Officer and Head of Service for CNRS to support and maintain the running of the Acquired Brain Injury and Living Well After Stroke service provided by CNRS. The post holder will provide a quality patient-focused administration service for the CNRS team and its patients, ensuring that all patient and team activities are completed correctly in a timely manner. The post holder will support and lead as required the daily administrative running of the department for their own area, as well as complete basic housekeeping tasks.

The post holder will be expected to participate in and effectively co-ordinate the patient pathways of the Service and engage in performance reporting as required, which includes the operation of WPAS.

Main duties of the job

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Aptitude and Abilities

• Good communication skills both verbal and written
• Good organisational and prioritisation skills
• Ability to work and problem solve under pressure whilst achieving targets
• The ability to work effectively in a team environment

Experience

• I T skills including the use of Microsoft Windows, Microsoft Office/SharePoint and Microsoft Outlook and Excel
• Ability to use Excel, make new spreadsheets, data inputting, sorting, filtering, building lists and adding basic formula
• Previous experience of working within an office environment
• Customer Care Skills - dealing with the public particularly over the telephone and staff members over email communication

Qualifications

• GCSE or equivalent in Maths and English / NVQ Business Admin Level 2/3