At a Glance
- Tasks: Manage patient appointments and optimise clinic schedules in a supportive team.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional patient care.
- Benefits: Flexible working, extensive training, and a fantastic benefits package await you.
- Other info: Opportunities for career growth and a focus on wellbeing in the workplace.
- Why this job: Make a real difference in patient care while developing your career in healthcare.
- Qualifications: Strong communication skills and a commitment to high-quality work are essential.
The predicted salary is between 36827 - 45011 £ per year.
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport or Nevill Hall Hospital in Abergavenny.
Key responsibilities
- Provide a service to all acute service clinics within the Health Board
- Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
- Invite patients through the Partial Booking system to arrange an appointment
- Make, amend and cancel appointments
- Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
- Updating waiting list entries
- Maintain professional communication with service users and all disciplines of staff
- Excellent telephone manner and communication skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Excellent organisational skills and methodical in their approach in all aspects of work
- Excellent attention to detail
- Flexibility in working practices and to the needs of the service
- The ability to demonstrate commitment to achieving high quality standards of work
- The ability to work as part of a team and on own initiative
- The ability to work and problem solve under pressure whilst achieving targets
- The ability to work at other locations
- The ability to work Saturday morning on a rotational basis
- The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply
- The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.
We can also offer many training and development opportunities to further progress your career within the service.
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring.
The Health Board provides an exceptional workplace where you can feel trusted and valued.
Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career.
The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.
We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed.
This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020.
Join us on our journey to pioneer new ways of working and deliver a world class healthcare service fit for the future.
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Partial Booking Clerk employer: Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on meaningful contributions to public health, employees benefit from comprehensive training opportunities and a collaborative environment that fosters growth and innovation in the healthcare sector.
Contact Details:
Aneurin Bevan University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partial Booking Clerk
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Partial Booking Clerk
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Aneurin Bevan University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Aneurin Bevan University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Aneurin Bevan University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Aneurin Bevan University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Aneurin Bevan University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
