At a Glance
- Tasks: Coordinate PACCT clinics and manage all clinic admin efficiently.
- Company: Join a multi-award winning NHS organisation passionate about caring.
- Benefits: Flexible working, extensive training, and career development opportunities.
- Other info: Welsh speakers are encouraged to apply; enjoy a supportive and dynamic work environment.
- Why this job: Be the first point of contact in a vital healthcare service and make a real difference.
- Qualifications: Experience in clinical administration and strong organisational skills are preferred.
The predicted salary is between 24000 - 36000 € per year.
Overview
An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.
To undertake coordination of PACCT clinics. Ensure all clinic admin is completed and undertaken in a timely manner. First line of enquiry for PACCT clinic appointment. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.
Base – Royal Gwent Hospital.
Responsibilities
- Coordinate PACCT clinics and manage clinic administration in a timely manner.
- Serve as the first point of enquiry for PACCT clinic appointments.
- Maintain up-to-date knowledge of outpatient clinics to make, amend and cancel appointments.
- Handle GP and patient queries and enquiries about clinics.
- Make appointments using the Myrddin Patient Administration System and manage direct and partial booked appointments.
- Answer telephone calls, make calls, take general enquiries, and book appointments in line with the Partial Booking Policy and monitoring requirements.
Qualifications / Requirements
- Knowledge of outpatient clinics and appointment systems is desirable.
- The ability to communicate effectively with colleagues, GPs, and patients.
- The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Additional Information
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We offer flexible working and extensive training and development opportunities with paid mandatory training, in-house programmes, opportunities to complete recognised qualifications and professional career pathways including management development programmes. We offer a Wellbeing Centre of Excellence to support you at work and an ambitious plan to promote care closer to home through our Clinical Futures strategy.
PACCT Clinic Co-ordinator employer: Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is an exceptional employer that prioritises the wellbeing and development of its staff. With a commitment to flexible working, comprehensive training opportunities, and a supportive work culture, employees are empowered to grow professionally while contributing to pioneering healthcare services. Located at the Royal Gwent Hospital, this role offers a unique chance to be part of a multi-award winning NHS organisation dedicated to delivering high-quality care.
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land PACCT Clinic Co-ordinator
✨Tip Number 1
Get to know the PACCT service inside out! Familiarise yourself with the clinic processes and the Myrddin Patient Administration System. This will not only boost your confidence but also show your genuine interest in the role when you get the chance to chat with the hiring team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling GP and patient queries, being clear and friendly is key. Try role-playing common scenarios with a friend to get comfortable with answering questions and booking appointments.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Aneurin Bevan University Health Board on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace PACCT Clinic Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the PACCT Clinic Co-ordinator role. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves handling queries from GPs and patients, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Organisational Skills:As a Clinic Co-ordinator, being organised is key! In your application, give examples of how you've successfully managed multiple tasks or projects. We love to see how you keep things running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your PACCT Inside Out
Before the interview, make sure you have a solid understanding of the PACCT service team and its role within the healthcare system. Familiarise yourself with the types of clinics they run and the common queries patients and GPs might have. This will show your genuine interest in the position and help you answer questions more confidently.
✨Master the Myrddin System
Since you'll be using the Myrddin Patient Administration System, it’s crucial to brush up on your skills with this software. If you have experience with similar systems, be ready to discuss that. If not, consider watching tutorials or reading up on it to demonstrate your willingness to learn and adapt.
✨Show Off Your Communication Skills
As the first line of enquiry for PACCT clinic appointments, strong communication skills are key. Prepare examples of how you've effectively handled patient or GP queries in the past. Practising clear and concise responses will help you convey your thoughts better during the interview.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities, so think of specific instances where you've successfully managed multiple tasks or appointments. Be ready to explain how you prioritise your workload and ensure timely completion of administrative duties, as this will be crucial for the role.
