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- Tasks: Book outpatient clinics and monitor activity efficiently.
- Company: Join a multi-award-winning NHS organisation dedicated to exceptional patient care.
- Benefits: Enjoy flexible working, comprehensive training, and a supportive workplace culture.
- Why this job: Be part of a team pioneering new healthcare solutions for a community of 650,000.
- Qualifications: Previous clerical experience and strong communication skills are essential.
- Other info: Welsh speakers are encouraged to apply; flexible hours available.
The predicted salary is between 24000 - 36000 £ per year.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If shortlisted, you will be contacted via your email account used to apply, so please check it regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
The salary scale has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025, with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time if filled via the internal redeployment process.
Job Overview
The booking clerk, responsible to the Referral and Booking Centre Team Leader, will book outpatient clinics and monitor activity. This full-time (37.5 hours per week), fixed-term 6-month post is to meet the service\’s needs. If interested in a secondment, permission from your current line manager is required prior to applying.
Main duties of the job
- Provide a quality Partial Booking Service to the Referral and Booking Centre and customers.
- Ensure all appointments are booked correctly and efficiently, in a timely manner, according to Health Board’s policies and procedures.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. It offers an exceptional workplace where you can feel trusted and valued. We provide integrated acute, primary, and community care for a population of 650,000, employing over 16,000 staff.
We offer a comprehensive benefits package, extensive training, and development opportunities, including paid mandatory training, in-house programmes, and pathways for professional growth, including management development. We promote flexible working, support work-life balance, provide occupational health support, and are developing a Wellbeing Centre of Excellence.
Our Clinical Futures strategy aims to enhance care closer to home and provide high-quality hospital care when needed. Join us to help pioneer new ways of working and deliver world-class healthcare.
Education & Experience
- Previous clerical or similar experience
Knowledge
- Ability to follow instructions
Skills
- Good communication skills
- Polite and professional telephone manner
- Ability to prioritize workload and meet targets
- Ability to establish good working relationships with staff at all levels
- Flexibility to work as part of a team or independently
Qualities
- Ability to work under pressure and solve problems
- Willingness to work under direction and take initiative
- Commitment to high-quality work
- Flexibility to meet service needs
- Accuracy and methodical approach
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Ophthalmology Booking Clerk employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ophthalmology Booking Clerk
✨Tip Number 1
Familiarise yourself with the specific duties of an Ophthalmology Booking Clerk. Understanding the nuances of booking outpatient clinics and monitoring activity will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous clerical experience you have, especially in healthcare settings. Be ready to discuss how your skills can contribute to providing a quality Partial Booking Service.
✨Tip Number 3
If you speak Welsh, make sure to mention this in your conversations with the recruitment team. It’s a desirable skill for this role and could set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your communication skills and professional telephone manner. Role-play common scenarios you might encounter as a booking clerk to build confidence in your responses.
We think you need these skills to ace Ophthalmology Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ophthalmology Booking Clerk position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative experience you have. Mention specific examples where you demonstrated good communication skills, a professional telephone manner, and the ability to work under pressure.
Showcase Your Skills: Make sure to include skills that are particularly relevant to the job, such as your ability to prioritise workload, establish good working relationships, and your flexibility in working both independently and as part of a team.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all required documents are included and that your contact information is correct, as the company will communicate with you via email.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Research the Organisation
Before your interview, take some time to learn about Aneurin Bevan University Health Board. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might be asked for a booking clerk position, such as your experience with appointment scheduling or how you handle high-pressure situations. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a booking clerk, strong communication skills are essential. Be prepared to demonstrate your polite and professional telephone manner. You might even want to role-play a scenario where you handle a difficult call to showcase your skills.
✨Highlight Your Flexibility and Teamwork
The job requires flexibility and the ability to work as part of a team. Share examples from your past experiences where you've successfully collaborated with others or adapted to changing circumstances. This will illustrate your suitability for the role.
