WGOS Referral Officer in Newport

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Main duties of the job:

• The post holder will provide administrative and clerical support to the Primary Care Contracting Team within the Primary Care and Communities in Primary Care.
• The post holder is a key member of the team, working closely with the Contracts Manager and Optometric Advisor, Secondary Care Colleagues, Patients and/or Carers, GPs and other service users or stakeholders within the Health Board.
• Appropriately discharge patients who are eligible for WGOS.
• Communicate regularly with the Contractors Manager.
• Support the undertaking of monthly audits to ensure all patients' appointments are processed in accordance with agreed timeframes.
• Discharge patients to an assigned WGOS provider.
• Ensure an efficient telephone service is maintained.
• Work with WGOS providers to minimise short notice cancelled appointments and optimise appointment capacity.
• Collate data in relation to referrals and wait times.

Qualifications and Knowledge:

• Computer literate.
• Business Administration level 3 NVQ or equivalent demonstrable knowledge and experience.
• Knowledge of administration processes.
• Knowledge of WG policy and guidance in relation to WGOS services.

Experience:

• Experience of managing waiting lists, booking and RTT targets.
• Experienced WPAS/CWS user.
• Experience of dealing with all levels of staff and the public.
• Ability to work as part of a multi-disciplinary team.
• Ability to communicate with patients in an empathetic manner regarding their treatment and procedures.

Skills and Attributes:

• Excellent communication skills.
• Ability to work effectively with managers & clinicians.
• Ability to meet deadlines.
• Ability to take on an active role in the operational requirements.
• Ability to influence and persuade others.
• Effective planning, prioritising & organisational skills.
• Ability to use initiative and meet deadlines.
• Ability to develop good and effective employee relations.
• Ability to manage difficult situations under pressure.
• Ability to work and problem solve whilst achieving targets.
• Demonstrate commitment to achieving high standards.

Other:

• Flexible to the needs of the service.
• Ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.