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- Tasks: Lead a dynamic team in managing referrals and bookings, ensuring smooth operations.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional care.
- Benefits: Enjoy flexible working, extensive training, and a supportive workplace culture.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in scheduling or health records, with strong communication skills.
- Other info: Opportunities for career growth and professional development await you!
The predicted salary is between 36000 - 60000 £ per year.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
If you need any documents in a larger font or a different format (such as braille) please contact the recruiting manager named in the job advert or the Aneurin Bevan University Health Board recruitment team.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Aneurin Bevan University Health Board supports flexible working. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
The Team Leader will be responsible for the management of staff within the Referral and Booking Centre, management of waiting lists, Partial Booking Systems, RTT targets, clinic utilisation and work closely with Directorate Managers and clinicians. Ensure teams work in accordance with the Health Board and Departmental policies and procedures. To provide support to both staff and managers as required. The post-holder will work within a large team of Referral and Booking Centre staff. They will liaise directly with the Deputy and Referral and Booking Centre Manager, Directorate Managers, Clinicians, patients and/or carers, GPs and other service users within the Health Board.
You will need to have excellent communication skills coupled with a solid understanding of RTT, Pathway Management and Validation. There are high volumes of telephone calls throughout our departments which needs to be monitored and actively managed. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.
We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020.
Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Personal Attributes
- Ability to lead and motivate a team
- Able to deliver training
- Flexible approach to work
- Demonstrates commitment to achieving high standards
Knowledge
- Health Board systems
- Booking processes/Waiting lists/RTT
Experience
- Supervisory experience
- Waiting list management/booking experience
Skill / Abilities
- Excellent communication skills
- Ability to work effectively with staff at all levels
- Organisational skills
- Ability to manage difficult situations under pressure
Education / Qualifications
- Business Admin level 4 or equivalent qualification/experience
- Continuous professional development
Referral & Booking Centre Team Leader in Newport employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral & Booking Centre Team Leader in Newport
✨Tip Number 1
Get to know the company! Research Aneurin Bevan University Health Board and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the Referral & Booking Centre. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and management. Think about examples from your past experience that demonstrate your skills in handling pressure and motivating a team. We want you to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Referral & Booking Centre Team Leader in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role requires excellent communication, don’t shy away from showcasing your interpersonal skills in your application. Share examples of how you've effectively communicated with teams or clients in the past.
Highlight Relevant Experience: Be sure to mention any previous experience you have in outpatient scheduling, waiting list management, or similar roles. This will help us see how you can hit the ground running in our Referral & Booking Centre.
Check Your Email Regularly: After applying, keep an eye on your email for updates from us. We’ll be reaching out via the email you used to apply, so make sure it’s one you check often!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your Stuff
Make sure you understand the key responsibilities of the Team Leader role. Familiarise yourself with terms like RTT, Pathway Management, and the booking processes. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team or managed difficult situations in the past. Think about times when you motivated your team or improved processes. This is your chance to demonstrate your ability to lead and inspire others.
✨Practice Your Communication
Since this role involves liaising with various stakeholders, practice clear and effective communication. You might want to role-play common scenarios you could face, such as handling a high volume of calls or addressing patient concerns. Being articulate will set you apart.
✨Be Ready for Questions
Anticipate questions related to managing waiting lists and clinic utilisation. Prepare thoughtful responses that reflect your understanding of the challenges in these areas. Also, think about how you would handle pressure and deadlines, as this is crucial for the role.
