Partial Booking Clerk in Newport

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors.

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

We Are Looking For Individuals Who Have:

• Excellent telephone manner and communication skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Excellent organisational skills and methodical in their approach in all aspects of work
• Excellent attention to detail
• Flexibility in working practices and to the needs of the service
• The ability to demonstrate commitment to achieving high quality standards of work
• The ability to work as part of a team and on own initiative
• The ability to work and problem solve under pressure whilst achieving targets
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis

The Referral & Booking team play a vital role in patient care and has a commitment to deliver high quality care in the right place, at the right time. You will be well supported by a Team Leader and will receive full training in all aspects of this fast-paced, multi-skilled role by our departmental Trainer. We can also offer many training and development opportunities to further progress your career within the service.

Main duties of the job include:

• Provide a service to all acute service clinics within the Health Board
• Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
• Invite patients through the Partial Booking system to arrange an appointment
• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff

It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings.

As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement. Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population.

We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications And Knowledge:

• Good Standard of Education - NVQ Level 3 - Business Admin
• Computer Literate
• Evidence of continuous professional development
• Customer Service experience
• Knowledge of administrative procedures and systems

Desirable criteria:

• Knowledge of the Welsh Patient Administration System (WPAS)
• Knowledge of Clinical Work Station (CWS)
• Knowledge of Welsh Government (WG) Guidelines

Skills and Attributes:

• Excellent Telephone Manner
• Excellent Communication Skills
• Flexible to the needs of the service
• Empathy, tact and diplomacy when dealing with difficult situations
• Remain professional at all times

Experience:

• Customer Service experience
• Experience of dealing with the Public
• Previous clerical experiences and administration processes
• Ability to work and problem solve under pressure whilst achieving targets

Other:

• Knowledge of how to plan and prioritise
• Ability to work effectively with Clinicians and Directorate Managers
• Ability to manage difficult situations
• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service