Lead Triage Nurse in Newport

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants can submit applications in Welsh; Welsh-speaking applicants are welcomed.

Job Overview

The post holder will be responsible for triaging referrals into the Gynaecology service from primary care and other secondary care departments. They will use established pathways to assist with clinically safe triage of referrals, manage and organise the care needs of patients, accept, downgrade, update, or reject referrals, as well as refer to appropriate services. The role also includes providing clinical support as required, operational management of the nurse triage team, promoting evidence‑based practice, leading the triage team on behalf of the Senior Nurse, ensuring training needs are met, and managing performance and audit.

Responsibilities

• Use established pathways for safe triage of referrals.
• Manage and organise patients’ healthcare needs; accept, downgrade, update, or reject referrals or refer to appropriate services.
• Provide clinical support as required and manage the nurse triage team.
• Promote evidence‑based practice and act as an accountable role model.
• Lead the triage team and ensure training, education, and performance management.
• Work with the team to maintain patient safety and ensure delegated activities comply with national guidelines.

Qualifications & Requirements

Essential criteria:

• Level 1 Registered Nurse.
• Current NMC registration.
• Masters level degree or equivalent demonstrable knowledge and experience.
• Up to date with mandatory training.
• Willingness to undertake TAS trainer role.
• Significant experience as a registered practitioner, especially in gynaecology.
• Experience of triage of patients.
• Evidence of ongoing personal & professional development and ability to encourage change management.
• Risk assessment and DATIX training.
• Experience managing staff and patients.
• Excellent written and verbal communication skills.
• IT skills including Windows‑based software.
• Ability to manage own workload and direct others.
• Capable of dealing with aggressive patients/relatives/staff and de‑escalating situations.
• Awareness of continuous quality improvement.
• Clear understanding and implementation of the Values and Behaviours framework.
• Creative, innovative and adaptable with strong organisational skills.
• Motivated, positive role model, flexible with working hours.

Desirable criteria:

• Teaching, mentorship or coaching qualification.
• Leadership qualification.
• TAS trainer.
• Clinical leadership experience.
• HR training in Core management skills.
• Experience of clinical audit.
• Financial and budgetary awareness.
• Robust incident reporting management and proactive action planning.
• Knowledge of patient care pathways, clinical governance, national guidelines.
• Welsh language skills desirable.
• Self‑awareness and reflective practice.
• Willingness to accept guidance and support.

Skills and Attributes

• Excellent written and verbal communication skills.
• IT skills including Windows‑based software.
• Demonstrate good awareness of leadership skills and willingness to develop the professional role.
• Ability to manage own workload effectively – can direct others.
• Able to deal with aggressive patients/relatives/staff and possess skill to de‑escalate a situation.
• Aware of continuous quality improvement.
• Clear understanding and implementation of the Values and Behaviours framework.
• Creative, innovative and adaptable.
• Organised and methodical.
• Motivated.
• Positive role model.
• Flexible with working hours.
• Calm, analytical but assertive during times of increased stress.
• Willing to undergo periodic performance review and reflect and give feedback.
• Good team player but able to work on own initiative.
• Staff empowerment.
• Contribute to making the clinical environment conducive to learning and development where individuals feel able to discuss ideas and take initiative.

Benefits

• Flexible working and support for work‑life balance.
• Opportunities for training and development, including paid mandatory training and professional qualification programmes.
• Occupational health support and a Wellbeing Centre of Excellence.
• Career pathways including management programmes.