Community Information Officer in Newport

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

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If you need any documents in a larger font or a different format (such as braille), please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore, please check your account regularly.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients, and visitors.

About the Job:

The Community Information Officer will support patients and members of the community to access services and provide information and support from 19 Hills HWBC. The role involves encouraging and facilitating activities within the HWBC, responding to community needs, and engaging with partners and stakeholders to create a bustling and busy environment that caters to all users' needs.

This post is a fixed term/secondment for 8 months until 31 March 2027 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job:

• Support patients and members of the community to access services and provide information and support from 19 Hills HWBC.
• Encourage and facilitate activity within the HWBC, responding to community needs and engaging with a wide range of stakeholders and partners.
• Encourage innovation and create a bustling and busy environment which is safe and inclusive and allows all users’ needs to be catered for.
• Contribute to developing local knowledge and skills, using assets-based approaches and support the Place Based Well-being Collaborative to fully involve the community.

Qualifications and Knowledge:

• Essential criteria: Good general education to GCSE level; Qualification to NVQ Level 3 or demonstrable equivalent knowledge and experience.
• Desirable criteria: Evidence of continued professional development.

Experience:

• Essential criteria: Experience of working in a community environment and engaging effectively with people; Experience of community engagement; Experience of gathering data and collecting information for monitoring purposes; Experience of producing and communicating information for the public; Knowledge and understanding of health inequalities and barriers.
• Desirable criteria: Experience of using community development approaches; Knowledge of Safeguarding Procedures.

Skills and Attributes:

• Essential criteria: Customer focused with good knowledge of customer service; Confident and approachable communicator who can adapt the message and delivery to fit the needs of the audience; Proficient in the use of IT, with excellent knowledge of MS Office packages; Self-motivated, enthusiastic, proactive, creative, innovative.
• Desirable criteria: Welsh Language skills are desirable; Plan, prioritise and implement work allocated in a timely manner.