Clinical Photography & Medical Illustration Booking Clerk / Scheduler in Newport

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore please check your account regularly.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors.

About the Role:

• An exciting opportunity has arisen to join our busy Clinical Photography Department.

We Are Looking For An Individual Who Has:

• Excellent telephone manner and communication skills
• Excellent organisational skills
• Excellent attention to detail
• Experience of working in a busy environment
• Previous reception or customer service experience
• Flexibility in working practices
• The ability to work as part of a team and on own initiative
• The ability to work under pressure to meet deadlines

Main duties of the job:

• Supervises B2 administrator/s in the day-to-day running of Clinical Photography & Medical Illustration Administration Team, ensuring all outpatient clinics and inpatient requests are prospectively booked, identifying any shortfalls in capacity to the Service Manager in a timely manner.
• To assist in the training and supervision of all clerical staff.
• To promote good staff communication skills with emphasis on patient contact by telephone and in person.
• Responsible for dealing with day-to-day staff operational and personnel issues.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation:

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications & Knowledge:

• Good Standard of Education.
• Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience.
• Good keyboard skills required.

Desirable criteria:

• ECDL qualification (European Computer Driving Licence) or evidence of similar skill.

Experience:

• Ability to work as part of a multi-disciplinary team.
• Ability to communicate as part of a multi-disciplinary team.
• Ability to communicate with patients in an empathetic manner regarding their treatment and procedures.
• Can demonstrate an enthusiastic approachable and friendly manner.

Skills & Attributes:

• Previous NHS experience in a role with RTT, significant experience or equivalent administrative competence developed in an associated organisation.
• Ability to take on an active role in the operational requirements.

Desirable criteria:

• Ability to take on an active role in agreed learning activities and keeps a record of them.
• Understanding of knowledge and skills framework and ability to identify learning and needs and interests.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other:

• Acts in a way that is consistent with legislation, policies and procedures and abides by the Health Board health and Safety Policies.
• Ability to support others in maintaining health, safety and security.
• Ability to identify and assess the potential risks involved in work activities and processes for self and others.

Desirable criteria:

• Knowledge of emerging NHS initiatives – patient choice, Care Closer to Home etc and be able to respond positively to those to ensure local implementation.