Antenatal Clerical Officer/Receptionist in Newport

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join the Antenatal Clerical team located across four sites – Royal Gwent Hospital, Ysbyty Ystrad Fawr, Nevill Hall Hospital and County Hospital. This role involves both reception and office administrative duties including data inputting, booking appointments, answering patient queries and liaising with various stakeholders including midwives, GPs and consultants. The successful candidate will contribute to a patient-focused environment by using strong organisational, communication, and administrative skills to support the delivery of safe and effective care.

Main duties of the job:

• Work collaboratively as a member of the Antenatal Clerical and Reception Team to support the delivery of a comprehensive, efficient, and high-quality service.
• Provide an excellent standard of customer service, acting as the first point of contact for patients attending antenatal outpatient clinics and ensuring a welcoming and supportive experience.
• Respond to telephone enquiries from patients, healthcare professionals, and other stakeholders in a timely, courteous, and professional manner.
• Action new and follow-up appointments, ensuring all bookings and associated outcomes are processed accurately and in line with departmental procedures and timescales.
• Maintain accurate, up-to-date patient information across multiple systems, including WPAS, BadgerNet, and Soliton, ensuring data quality and confidentiality standards are upheld.
• Liaise effectively with a range of healthcare professionals, including midwives, GPs, consultants, and other internal and external stakeholders, to support the smooth running of the service.
• Demonstrate flexibility in meeting service requirements, including providing cross-cover across the four Antenatal sites when required.

The ability to speak basic Welsh is desirable for this post and basic Welsh language training will be provided upon appointment. Welsh and/or English speakers are equally welcome to apply.

Qualifications And Knowledge:

• Essential criteria: NVQ level 2 in administration or basic general education, computer literate and numerate, knowledge of IT Systems and applications, understanding of team working ethos.
• Desirable criteria: Basic IT Qualification e.g., EDCL, knowledge of RADIS, knowledge of Clinical Work Station, knowledge of Welsh Patient Administration System (WPAS), knowledge of Badgernet.

Experience:

• Essential criteria: Previous clerical experience or similar.
• Desirable criteria: Customer Service Experience.

Skills and Attributes:

• Essential criteria: Good Communication Skills, ability to use initiative and meet deadlines, polite and professional telephone manner, ability to work well under pressure, ability to develop good and effective employee relationships, ability to follow instructions, ability to work flexibly either as part of a team or using one's initiative to meet the needs of the service, demonstrate a commitment to achieving high quality standards of work, accurate and methodical in all aspects of work, willingness to work under direction but also self-starter, to undertake training for relevant IT systems and gain knowledge of work procedures and practices for the Referral & Booking Service, willingness to undertake and complete statutory and mandatory training i.e., Information Governance, confidentiality data coding and input procedures etc during an induction period, willingness to undertake future training as required by the post.
• Desirable criteria: Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.