Business Support Officer- INTERNAL in Newbridge

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.

If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview: We are seeking a highly organised and motivated individual to join the Aneurin Bevan University Health Board Public Health Team as a Business Support Officer. This is an exciting opportunity to play a key role in supporting the delivery of public health services by providing high-quality administrative, business, and project support within a busy and dynamic environment. The successful candidate will work across a range of functions and will be required to demonstrate flexibility, excellent organisational skills, and the ability to work independently as well as part of a team.

Main duties of the job: The post holder will provide comprehensive and confidential administrative support to the Public Health Team to support the effective delivery of services.

• Providing efficient administrative and business support to the Public Health Team
• Supporting personnel and business functions within the service
• Organising meetings, including preparing agendas, taking minutes, and tracking actions
• Undertaking a wide range of administrative duties using a variety of IT systems and software packages
• Applying a proactive, problem-solving approach to manage day-to-day issues
• Liaising with colleagues across the Health Board and with external partner organisations
• Supporting the smooth and effective running of the Public Health Team office
• Working flexibly to meet the needs of the service

Working for our organisation: Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications & Knowledge:

• Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus, knowledge of specialist functional terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures equivalent to Diploma level knowledge and experience.
• Providing support to Business Support administrator functions as and when required.
• Good general education.
• Extensive use and knowledge of IT packages and applications, including Microsoft Office.
• Advanced keyboard skills.

• Evidence of further study and personal development.
• ECDL Qualification.
• Audio Typing.
• Experience in use of databases and online applications.

Essential criteria:

• Business Support experience, including preparation of agendas, collation of reports and minute taking.
• Experience of providing secretarial and administrative support to an executive/senior manager.
• Experience of electronic diary management.
• Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience.

• Experience of providing Project Management Support.
• Knowledge of relevant organisational policies.
• Previous NHS experience.

Essential criteria:

• Excellent communication skills, with highly developed interpersonal skills.
• Excellent planning and organisational skills.
• Ability to work autonomously.
• Analytical skills.
• Professional telephone manner.
• Ability to plan and prioritise workload effectively.
• Ability to cope with pressure and work to tight deadlines.
• Willingness to undertake training to implement new skills.
• Ability to use own initiative.
• Highly motivated.
• Attention to detail.
• High regard of confidentiality and ability to apply a sensitive approach.
• Presentation skills.

• Ability to speak Welsh or willingness to learn.