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- Tasks: Manage outpatient clinic bookings and handle patient queries in a supportive team.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional care.
- Benefits: Enjoy flexible working, competitive salary, and extensive training opportunities.
- Why this job: Make a real difference in healthcare while developing your career in a dynamic environment.
- Qualifications: Previous clerical experience and excellent customer service skills required.
- Other info: Opportunities for professional growth and a commitment to work-life balance.
The predicted salary is between 21300 - 24000 £ per year.
We welcome applications for enthusiastic and motivated individuals to join the booking team within the Neurophysiology Department based in St Woolos Hospital, Newport.
Reporting to the Service Improvement Manager , you will be well supported, become valued members of team and encouraged to develop in this role.
Main duties of the job
The role will involve booking and managing a range of outpatient clinics, managing the respective waiting lists and working to the vision of the Division of Medicine Directorates. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone; the post-holder will need a working knowledge of all clinics. The role will range from handling Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Personal Attributes
- Ability to work effectively with clinicians/Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Meets all desirable criteria as per attached job description/person specification
Knowledge
- Detailed knowledge of Myrddin
- Knowledge of CWS
- Knowledge of how to plan and prioritise
- Understanding of Health Board policies and procedures including HR
- Knowledge of WG guidelines
- Welsh Speaker
Experience
- Previous clerical experience and Administration Processes
- Customer Service Experience
- Experience of dealing with the public
Skills/Abilities
- Excellent Telephone Manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to use initiative and meet deadlines
- Meets all desirable criteria as per attached job description/person specification
Education/Qualifications
- Good Standard of Education
- Computer Literate
- Evidence of continuous professional development
- Knowledge of Administration Processes
- Business Administration level 3 NVQ or equivalent
- Knowledge of Patient Administration System
- Customer Service Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,313 to £26,999 a yearper annum pro rata
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Neurophysiology Booking Clerk employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neurophysiology Booking Clerk
✨Tip Number 1
Get to know the Neurophysiology Department! Research their services and understand how they operate. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling queries and appointments, a friendly and professional phone manner is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Network with current employees if you can. They can provide insider tips on what the team values and what challenges they face. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Neurophysiology Booking Clerk
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Neurophysiology team and contributing to patient care.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Booking Clerk!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your Stuff
Make sure you have a solid understanding of the Myrddin Patient Administration System and the specific outpatient clinics you'll be managing. Brush up on any relevant Health Board policies and procedures, as well as the Welsh Government guidelines. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
As a Neurophysiology Booking Clerk, you'll be dealing with clinicians, patients, and other staff regularly. Prepare examples of how you've successfully managed difficult situations or provided excellent customer service in the past. Highlight your empathy, tact, and diplomacy – these are key traits for this role!
✨Demonstrate Flexibility
The job requires you to be adaptable to the needs of the service. Think of times when you've had to adjust your plans or priorities on the fly. Be ready to discuss how you handle pressure and maintain high-quality standards while juggling multiple tasks.
✨Practice Your Telephone Manner
Since you'll be handling a lot of phone queries, it's essential to have a friendly and professional telephone manner. Consider doing a mock interview where you practice answering common questions over the phone. This will help you feel more comfortable and confident during the actual interview.