Mental Health Clinician 111 Press 2

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are currently recruiting experienced mental health registrants to join the mental Health 111 Team.

This exciting opportunity will help shape the new service to provide high quality support to people experiencing a mental health crisis or emotional distress.

The Mental Health 111 Team provide a point of contact for people of all ages to have direct access to a team who can provide support to the person over the phone and arrange for further support when required. The post holder will also have the opportunity to provide clinical supervision to the team (training will be provided). The service will be operational 24/7.

As a clinician within the team, you will be responsible for providing specialist support to callers, your colleagues and other professionals. You will also have the unique opportunity to help in the development of this service, evaluating and monitoring all aspects to ensure its success. Whilst the service will begin with just taking phone calls, there are plans to introduce other communication methods and to incorporate other aspects of mental health services, such as crisis and urgent assessments.

If you have experience of working in mental health services (any age) and feel that you have the right skills to ensure the service is a success, we would love to hear from you.

Main duties of the job

Duties

As the service is brand-new there will an expectation that the Mental Health Clinician role will be developed with the successful candidates. The role will focus on clinical support and decision making. The main duties will include:

• Being the responsible clinician on shift to make clinical decisions and provide support to callers, colleagues and other professionals.
• Triage and assessment of needs, including whether a full mental health assessment is required.
• Liaising with other services to ensure ongoing support or assessment is achieved in a timely manner.
• Developing and maintaining effective partnerships with other statutory services, local authorities and the third sector.
• Carrying out face to face mental health assessments when required.
• Facilitating debrief sessions for the team at the end of each shift.
• Participating in monitoring and evaluation of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Aptitude and Abilities

Essential criteria

• Understand when a call needs a clinical response
• To be reflective and self aware
• To work positively within a team
• Strong communication skills
• Able to demonstrate commitment to high quality care and service provision
• Ability to recognise own wellbeing needs

Desirable criteria

• Ability to speak Welsh
• Ability to appropriately challenge and resolve conflict

Experience

Essential criteria

• Experience of providing mental health support to people
• Experience of carrying out crisis mental health assessments
• Experience of working autonomously and prioriting tasks
• Experience of utilising evidenced based psychosocial interventions

Desirable criteria

• Experience of providing telephone support/assessment
• Experience of providing support to colleagues and facilitating wellbeing sessions
• Experience of working with people of all ages

Qualifications/Knowledge

Essential criteria

• Holds professional registration
• Post graduate diploma or equivalent experience
• Specialist knowledge of complex mental health and crisis
• Risk assessment and management of risk
• Evidence of CPD in relevant area

Desirable criteria

• Understanding of the services that are available to support people in mental health crisis
• Training in evidence based brief interventions

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