Health Records- Telephony Clerk

Health Records- Telephony Clerk

Newport Full-Time 24638 - 24638 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist patients with appointments and manage communications in a busy healthcare environment.
  • Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional patient care.
  • Benefits: Enjoy flexible working, extensive training, and a supportive workplace culture.
  • Why this job: Be part of a team that values your contributions and promotes career growth in healthcare.
  • Qualifications: Strong communication skills and previous customer service experience preferred; Welsh speakers welcome.
  • Other info: Temporary pay top-up available; apply early as the vacancy may close at any time.

The predicted salary is between 24638 - 24638 £ per year.

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour – £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.

Excellent communication and organisational skills

  • Strong attention to detail
  • Ability to work well under pressure and meet deadlines
  • Flexible approach to work, including Saturday morning rotations
  • Team player with the capacity to work independently
  • Previous reception or customer service experience preferred

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

Key Responsibilities

  • Greet and assist patients in person or via telephone
  • Schedule, amend, and cancel appointments
  • Process referrals, clinic outcomes and update waiting lists
  • Maintain professional communication with patients and staff
  • Contribute to the efficient operation of our reception and booking services

Candidates are advised to ensure they refer to the attached Person Specification and use the \’Supporting Information\’ section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Other

Essential criteria

  • Meets all essential criteria as per attached job description/person specification

Skills/Abilities

Essential criteria

  • Meets all essential criteria as per attached job description/person specification

Qualification and Knowledge

Essential criteria

  • Meets all essential criteria as per attached job description/person specification

Desirable criteria

  • Knowledge of Administration Processes

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Health Records- Telephony Clerk employer: Aneurin Bevan University Health Board

Aneurin Bevan University Health Board is an exceptional employer that prioritises the well-being and professional growth of its staff. With a commitment to flexible working, extensive training opportunities, and a supportive work culture, employees are empowered to thrive in their roles while contributing to high-quality patient care. Located at St Woolos Hospital, the Health Board fosters a collaborative environment where every team member is valued and encouraged to develop their career in the NHS.
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Contact Detail:

Aneurin Bevan University Health Board Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Health Records- Telephony Clerk

✨Tip Number 1

Familiarise yourself with the specific duties of a Telephony Clerk in a healthcare setting. Understanding the nuances of patient communication and appointment scheduling will help you stand out during the interview.

✨Tip Number 2

Highlight any previous experience in customer service or reception roles, as these skills are crucial for this position. Be ready to discuss how you've handled challenging situations with patients or clients.

✨Tip Number 3

Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks under pressure. This will show your potential employer that you can thrive in a busy environment.

✨Tip Number 4

If you speak Welsh, make sure to mention it! While it's not essential, being bilingual can be a significant advantage in this role, especially in a community-focused health board.

We think you need these skills to ace Health Records- Telephony Clerk

Excellent Communication Skills
Organisational Skills
Attention to Detail
Ability to Work Under Pressure
Time Management
Customer Service Experience
Reception Skills
Teamwork
Flexibility in Working Hours
Proficiency in Appointment Scheduling
Knowledge of Administration Processes
Professionalism
Problem-Solving Skills
Adaptability

Some tips for your application 🫡

Understand the Job Requirements: Carefully read the job description and person specification. Make sure you understand the key responsibilities and essential criteria required for the Health Records - Telephony Clerk position.

Tailor Your Supporting Information: Use the 'Supporting Information' section of the application form to clearly demonstrate how your skills and experiences meet the essential and desirable criteria outlined in the job description.

Highlight Relevant Experience: If you have previous reception or customer service experience, make sure to highlight this in your CV and application. Provide specific examples of how you've successfully managed similar tasks.

Check Your Application Format: Ensure your application is well-structured and easy to read. If you require any documents in a different format, such as larger font or braille, don't hesitate to reach out to the recruitment team for assistance.

How to prepare for a job interview at Aneurin Bevan University Health Board

✨Showcase Your Communication Skills

As a Telephony Clerk, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts confidently.

✨Highlight Your Organisational Abilities

This role requires strong organisational skills. Be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or appointments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

✨Demonstrate Attention to Detail

Attention to detail is crucial in healthcare settings. Prepare to explain how you ensure accuracy in your work, especially when processing referrals or updating waiting lists. You might want to mention any relevant tools or methods you use to maintain precision.

✨Be Ready for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to handle difficult patients or manage tight deadlines, and be ready to explain how you approached these challenges.

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