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- Tasks: Lead a team to enhance patient and customer experiences through effective supervision.
- Company: Join the multi-award-winning Aneurin Bevan University Health Board, dedicated to exceptional care.
- Benefits: Enjoy flexible working, career growth, training, and a focus on work-life balance.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience required; customer service and organisational skills essential.
- Other info: Fixed term until January 2026; part-time hours with weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If shortlisted, you will be contacted via your email account used to apply, so please check your email regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025, with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job Overview
An exciting opportunity has arisen to join our Facilities team as a Facilities Supervisor at Ysbyty Ystrad Fawr.
We are looking for highly motivated individuals committed to enhancing the patient & customer experience, with a passion for providing high-quality customer service.
This post is fixed term/secondment until 31st January 2026. If interested in applying for the secondment, you must obtain permission from your current line manager prior to applying.
Main duties of the job
Responsibilities
The Facilities Supervisor plays a key role, working on their own initiative to undertake delegated tasks from the Operational Services Manager. Responsibilities include:
- Planning team members\’ work schedules and resource requirements;
- Coordinating the work of the team to ensure goals are reached;
- Conducting quality audits;
- Assisting in recruitment, performance management, induction, training, PADRs, and employee relations policies (disciplinary, sickness, grievance).
The ideal candidate will have completed or be working towards an NVQ level 3 qualification and should possess:
- Excellent customer service skills;
- Strong organisational skills;
- An understanding of Health & Safety guidelines and risk assessments.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Working hours are 14:00 – 20:00, three shifts per week including weekends.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. It offers an exceptional workplace with opportunities for career growth, extensive training, and flexible working arrangements. The health board provides integrated care for a population of 650,000, employing over 16,000 staff.
We offer a comprehensive benefits package, training programs, professional development, and a focus on work-life balance, occupational health support, and a Wellbeing Centre of Excellence.
Our Clinical Futures strategy aims to deliver high-quality care closer to home and in hospital, including the Grange University Hospital, opened in November 2020.
Qualifications & Knowledge
Essential:
- Supervisory or management qualification equivalent to NVQ Level 3 or equivalent knowledge and experience;
- Willingness to undertake relevant qualifications (e.g., Chartered Institute of Environmental Health’s Intermediate Food Safety and Allergen Awareness).
Desirable:
- Chartered Institute of Environmental Health’s Intermediate qualification;
- NVQ Level 2 in cleaning services, customer care.
Experience
Essential:
- Evidence of continuing professional development;
- Knowledge of food hygiene legislation, pest control, security, health & safety, fire procedures;
- Experience in healthcare facilities, cleaning, catering, or portering services;
- Knowledge of infection control.
Desirable:
- Chartered Institute of Environmental Health’s Advanced Food Safety;
- Experience managing staff.
Skills
Essential:
- Computer literacy (Microsoft Office, Synbiotix);
- Prioritisation and delegation skills;
- Ability to follow instructions and procedures;
- Good interpersonal skills;
- Ability to meet deadlines;
- Knowledge of cleaning equipment and colour-coded systems;
- Effective communication skills with patients, visitors, and colleagues.
Desirable:
- Training staff within own area;
- Welsh language skills (levels 1-5 in understanding, speaking, reading, and writing).
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Facilities Supervisor - Ysbyty Ystrad Fawr employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Supervisor - Ysbyty Ystrad Fawr
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Facilities Supervisor. Understanding the key tasks, such as planning work schedules and conducting quality audits, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since this role focuses on enhancing patient and customer experience, sharing relevant examples from your past experiences can set you apart.
✨Tip Number 3
If you have any qualifications related to health and safety or food hygiene, be sure to mention them. This shows your commitment to maintaining high standards in a healthcare environment, which is crucial for this position.
✨Tip Number 4
Since the ability to speak Welsh is desirable, consider brushing up on your Welsh language skills if you're not already fluent. Even basic proficiency can demonstrate your willingness to engage with the local community and enhance your application.
We think you need these skills to ace Facilities Supervisor - Ysbyty Ystrad Fawr
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Facilities Supervisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or management experience, particularly in healthcare facilities or customer service. Use specific examples to demonstrate your organisational skills and ability to enhance patient and customer experiences.
Showcase Qualifications: Mention any relevant qualifications, such as NVQ Level 3 or equivalent, and your willingness to undertake further training. If you have knowledge of health and safety guidelines or food hygiene legislation, make sure to include this information.
Check Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your contact details are correct and that you have included any necessary information regarding your ability to work flexible hours or any support you may need during the application process.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Showcase Your Customer Service Skills
As a Facilities Supervisor, excellent customer service is key. Be prepared to share specific examples of how you've enhanced customer experiences in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Discuss your experience in planning work schedules and coordinating team efforts. You might want to mention any tools or methods you use to stay organised and ensure tasks are completed efficiently.
✨Familiarise Yourself with Health & Safety Guidelines
Understanding health and safety regulations is crucial for this position. Brush up on relevant guidelines and be ready to discuss how you've implemented these in past roles. Showing that you prioritise safety will impress the interviewers.
✨Prepare for Questions on Team Management
Since the role involves supervising a team, expect questions about your management style and experience. Think about how you've handled performance management, training, and employee relations in the past, and be ready to provide concrete examples.
