At a Glance
- Tasks: Join our Facilities team to enhance patient and customer experiences through food preparation and service.
- Company: Aneurin Bevan University Health Board, a multi-award winning NHS organisation.
- Benefits: Flexible working, paid training, career development, and a supportive workplace culture.
- Other info: Opportunities for growth and a commitment to employee wellbeing.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Customer service experience is a plus, but full training will be provided.
Facilities Operative (Retail Assistant) Royal Gwent Hospital
We are looking for a motivated and customer-focused Facilities Operative (Retail Assistant) to join our Facilities team at the Royal Gwent Hospital.
This is a varied role supporting catering and retail services, ensuring high standards of food service, hygiene, and customer care across the hospital.
Come and be part of a supportive team delivering essential services to patients and visitors.
There are 3 posts available with the following hours:-
Post 1 - 36.5 hours to be worked mornings, days and afternoons over 5 shifts per week.
Post 2 11 hours to be worked 14:30 - 20:00 on a Saturday and Sunday
Post 3: 26 hours to be worked 12:00 - 20:00 & 16:00 - 19:30 over 4 shits per week
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office\'s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Main duties of the job
Key Responsibilities
- Serve meals, snacks, and beverages to patients, staff, and visitors.
- Prepare basic food items and assist with hospitality functions.
- Operate tills, handle cash, and complete cashing-up procedures.
- Replenish vending machines and retail stock, following good stock control practices.
- Maintain hygiene standards in kitchens, retail areas, and equipment in line with Food Safety and Health Board policies.
- Assist with deliveries, stock rotation, and storage of goods.
- Provide excellent customer service and communicate effectively with patients, visitors, and staff.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Experience
- Experience of working in a customer focused environment
- Experience of undertaking a facilities role.
Knowledge & Training
- Good basic education
- Level 2 Food Safety or requirement to attain
- Willingness to undertake accredited & mandatory training relevant to the role
- Basic IT skills
- Spoken or written Welsh language
- NVQ level 1/2 in Facilities Services and/or Customer Services
Personal Attribues
- Keen to develop knowledge and skills to support their role
- Pleasant, caring and polite manner
- Motivated
- Able to work flexibly
- Able to work autonomously without direct supervision
- Able to recognise own limitations and seek support & guidance when required
- Team Player
- Good organisational skills
- Dependable with good time management skills
- Able to give a positive impression of yourself and the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Facilities Operative (Retail Assistant) Royal Gwent Hospital in Newport employer: Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is an exceptional employer, dedicated to enhancing the patient and customer experience at the Royal Gwent Hospital. With a strong commitment to employee development, we offer extensive training opportunities, a supportive work culture, and a fantastic benefits package that promotes a healthy work-life balance. Join our multi-award winning team and be part of a pioneering healthcare journey that values your contributions and fosters your career growth.
Contact Details:
Aneurin Bevan University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operative (Retail Assistant) Royal Gwent Hospital in Newport
✨Tip Number 1
Get to know the company! Research Aneurin Bevan University Health Board and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and facilities roles. Think about your past experiences and how they relate to the job. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Royal Gwent Hospital.
We think you need these skills to ace Facilities Operative (Retail Assistant) Royal Gwent Hospital in Newport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing great customer service. Share any experiences you've had in similar roles, even if they’re not directly related to catering or retail. We want to see that spark!
Be Flexible and Open-Minded:Since the role requires a flexible approach to duties, mention your willingness to adapt and cover different shifts. Highlight any past experiences where you’ve had to be flexible, as it shows you can handle the dynamic nature of the job.
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so get to the point while still showcasing your skills and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Facilities Operative. Familiarise yourself with food preparation, customer service, and stock management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing patient and customer experience, think of examples from your past where you've provided excellent service. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your commitment to customer satisfaction.
✨Flexibility is Key
The job requires a flexible approach to working hours and duties. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experiences where you've successfully managed changing priorities or worked in a dynamic environment.
✨Brush Up on Your Communication Skills
Excellent communication is crucial in this role. Practice speaking clearly and confidently about your experiences. If you can speak Welsh, mention it! Even if it's not essential, it shows your willingness to connect with a broader range of patients and customers.
