At a Glance
- Tasks: Be the friendly voice of our health board, providing vital information and support.
- Company: Join Aneurin Bevan University Health Board, a key player in healthcare services.
- Benefits: Competitive salary, flexible shifts, and valuable experience in a dynamic environment.
- Other info: Fixed-term role with opportunities to develop your skills and work in various locations.
- Why this job: Make a real difference by helping people in need and supporting healthcare teams.
- Qualifications: Great communication skills and a customer-focused attitude are essential.
The predicted salary is between 26300 - 27890 £ per year.
As the first point of contact for Aneurin Bevan University Health Board, operators are responsible for providing a fast, friendly and efficient service to all Health Board employees, the general public and other health organisations. Switchboard Services run on a 24 hour basis and there are various shift patterns. In addition, you may be required to work at any location within the Health Board to ensure continuity. Your hours of duty will be on a rota basis.
We are looking for individuals who have:
- Excellent telephone manner, communication and customer service skills
- The ability to judge the urgency of situations and respond accordingly
- Empathy, tact and diplomacy when dealing with difficult situations
- Excellent organisational skills and methodical in their approach in all aspects of work
- Excellent attention to detail
- Flexibility in working practices and to the needs of the service
- The ability to demonstrate commitment to achieving high quality standards of work
- The ability to work as part of a team and on own initiative
- The ability to work and problem solve under pressure
- The ability to work at other locations
- The ability to attend work on a rotational basis
Operators are required to use their own initiative when dealing with situations outside the parameters of procedures.
Main duties of the job:
- Provide a responsive switchboard/information service for 17 locations across the ABUHB geographical area
- Facilitate the Transport Service through arranging requests made via telephone and email
- Facilitate the Interpreting and Translation Service through arranging requests made via telephone and email
- Effectively record and relay calls for child protection in a timely manner
- Support calls for Works and Estates, District Nursing and IT during Out of Hours
- Maintain and compile rota information provided by email for clinical and non-clinical staff necessary for the Out of Hours Service
- Disseminate information of emergency clinical and non-clinical events, including Major Incident, through to appropriate individuals and teams
- Provide assistance in the maintenance of the Internal Directory
- Complete testing of the bleep communication system and programme bleeps appropriately
- Undertake any necessary administrative duties
The ability to speak Welsh is essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply. This post is fixed term for 9 months due to meeting the needs of the service.
Person Specification:
- Previous experience in a customer focused environment
- Previous experience in call centre environment
Qualifications:
- GCSE or equivalent qualifications or work based experience
- NVQ Level 2 or Work Based Experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year per annum, pro rata.
Switchboard Operator in Cwmbran employer: Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is an exceptional employer that prioritises a supportive and dynamic work environment for its Switchboard Operators. With a commitment to employee growth, flexible shift patterns, and a focus on high-quality service delivery, staff are empowered to develop their skills while making a meaningful impact in the community. The inclusive culture, which welcomes both Welsh and English speakers, ensures that every team member feels valued and integral to the health board's mission.
Contact Details:
Aneurin Bevan University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in Cwmbran
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aneurin Bevan University Health Board.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aneurin Bevan University Health Board. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Switchboard Operator in Cwmbran
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aneurin Bevan University Health Board.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aneurin Bevan University Health Board's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aneurin Bevan University Health Board offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
