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- Tasks: Provide first-line support to customers, resolving queries and escalating when necessary.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional care.
- Benefits: Enjoy flexible working, extensive training, and a fantastic benefits package.
- Why this job: Kickstart your career in IT while making a real difference in healthcare.
- Qualifications: Diploma level education and knowledge of clinical IT systems required.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh – any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. We welcome reasonable adjustments. Please let us know if you require any particular assistance to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted we will contact you via the email address used to apply; please check your account regularly and respond promptly.
Job Overview
Working as part of a hybrid team across Service Desk and Digital Applications, you will take calls and tickets from customers and try to resolve their queries, acting as the first point of contact, providing timely, effective and efficient support to stakeholders. If unable to resolve within prescribed timeframes you will escalate through the functional and hierarchical escalation paths. In support of senior colleagues you will assist and train junior team members and new starters. This post is fixed term for 12 months to meet the needs of the service.
Main duties of the job
Working closely with more senior colleagues (and in accordance with agreed procedures) to assist with specified routine maintenance procedures. This may include making modifications to system parameters, devising permanent or temporary corrections and workarounds or site‑specific enhancements, re‑configuring systems, maintaining application data, providing guidance or training to users and operations staff and creating or updating documentation. Ensuring all work is carried out and documented in accordance with required standards, methods and procedures.
Working for our organisation
Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we master opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high‑quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.
Other Essential criteria
- Ability to travel between sites in a timely manner.
- Ability to participate in on‑call rotation.
Qualifications And Knowledge
Essential criteria
- Educated to diploma level or equivalent demonstrable knowledge and experience.
- Working knowledge of clinical IT systems in use within the Health Board.
- IT software workings, Microsoft Office.
- Service Management qualification e.g. ITIL Foundation.
Desirable criteria
- IT qualification e.g. registered IT Technical (RITTech) or FEDIP Associate.
Experience
Essential criteria
- Previous experience of delivering objectives.
- An understanding of user requirements and implementing Change Management.
- Experience of delivering outcomes within tight timescales.
Desirable criteria
- Experience of using computerised clinical and administrative information systems.
- Experience of working in an NHS environment.
- Experience of working in a clinical or ICT environment.
Skills and Attributes
Essential criteria
- Effective interpersonal and communication skills (written and verbal).
- Strong organisational and planning skills.
- Enthusiastic, self‑motivated, looks for opportunities to improve services, staff and self.
- Cares about the service and service continuity and is willing to go the extra mile when necessary.
- Able to meet travel requirements of the role.
- Flexible approach and adaptable to meet all aspects of the work.
- Proactive and dedicated to completing tasks.
Desirable criteria
- Ability to communicate with all levels of the organisation.
- Ability to speak Welsh.
Seniority level: Entry level
Employment type: Temporary
Job function: Information Technology
Industries: Hospitals and Health Care
Service Desk Analyst in Cwmbran employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to current employees at Aneurin Bevan University Health Board on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. We can even role-play with friends or family to boost our confidence. Remember, showing enthusiasm and a willingness to learn goes a long way!
✨Tip Number 3
Don’t forget to research the latest trends in IT and healthcare. Being knowledgeable about current technologies and practices will impress the interviewers and show that we’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for updates – quick responses can make all the difference!
We think you need these skills to ace Service Desk Analyst in Cwmbran
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Desk Analyst role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Show Your Enthusiasm: Let your passion for the role shine through in your application! We love candidates who are excited about the opportunity to work with us and contribute to our mission. A little enthusiasm goes a long way!
Check Your Details: Before hitting send, double-check your application for any typos or errors. We want to see your best work, so take a moment to ensure everything is polished. And remember, apply through our website for the best chance of being considered!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know Your Stuff
Make sure you brush up on your knowledge of clinical IT systems and Microsoft Office. Familiarise yourself with the specific tools and software mentioned in the job description, as this will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your interpersonal skills during the interview.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to explain how you'd handle specific situations, like resolving a customer query or managing tight deadlines. Think of examples from your past experiences that highlight your problem-solving abilities and adaptability.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and the organisation's approach to service continuity. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
