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- Tasks: Handle calls and referrals for patients needing medical attention in a supportive environment.
- Company: Join the award-winning Aneurin Bevan University Health Board, dedicated to exceptional care.
- Benefits: Enjoy flexible working, competitive pay, and extensive training opportunities.
- Other info: Opportunities for career growth and a focus on wellbeing.
- Why this job: Be the first point of contact in healthcare, making a real difference in people's lives.
- Qualifications: Customer service experience and strong computer skills are essential.
The predicted salary is between 23970 - 25674 £ per year.
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
If you need any documents in a larger font or a different format (such as braille), please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email recruitment@abuhb.nhs.uk.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore please check your account regularly.
Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors.
About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process. The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026. Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award.
Job overview: We are looking for a confident and professional member of staff to join our front line call handling service in Vantage Point House, Cwmbran. The successful candidate will ideally have experience of working in a customer care environment and will be well-organised and able to work under pressure. Excellent computer skills are essential along with the ability to multi-task and respond effectively and efficiently to referrals that are received by both phone and email. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working pattern will be:
- 2 weekdays between hours of 08.00-20.00
- Saturday - between hours of 08.00-20.00
- Sunday - between hours of 08.00-20.00
- Plus Bank Holidays
The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GPs, Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty and District Nursing Services. Frailty SPA Call Handlers are the first point of contact for the Frailty Service and are the customer interface between the five Local Authorities and the Health Board. They will work closely with the five Community Resource Teams to ensure that referrals are processed quickly and efficiently so that patients receive medical attention without delay.
Working for our organisation: Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Frailty Call Handler in Cwmbran employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frailty Call Handler in Cwmbran
✨Tip Number 1
Get to know the company! Research Aneurin Bevan University Health Board and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and handling referrals. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. So, don’t hesitate—hit that 'Apply now' button!
We think you need these skills to ace Frailty Call Handler in Cwmbran
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for in a Frailty Call Handler. It shows us you’ve done your homework!
Check Your Details: Before hitting send, double-check all your details. Make sure your contact information is correct and that you've included everything we need to know about you. A little attention to detail goes a long way!
Apply Early: Don’t wait until the last minute to apply! We might close the vacancy early if we find the right candidate, so get your application in as soon as you can. Plus, it gives you peace of mind!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Frailty Call Handler. Familiarise yourself with the types of referrals you'll be processing and the importance of quick, efficient communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this position involves handling calls from medical professionals, it's crucial to highlight your experience in customer care. Prepare examples of how you've effectively managed customer queries or complaints in the past. This will demonstrate your ability to stay calm under pressure and provide excellent service.
✨Practice Multi-Tasking Scenarios
As a call handler, you'll need to juggle multiple tasks at once. Consider practising scenarios where you have to take notes while on a call or respond to emails simultaneously. This will not only boost your confidence but also show the interviewer that you're capable of handling the demands of the job.
✨Ask About Support and Adjustments
Don't hesitate to discuss any adjustments you might need during the interview process. This shows that you're proactive and ensures you can perform at your best. Remember, the organisation values inclusivity, so feel free to ask about any support they can provide to help you succeed.