Care After Death Assistant- INTERNAL in Cwmbran

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants may apply in Welsh; applications in Welsh will be treated no less favourably than those in English. We do not require any personal or medical information unless you wish to disclose it for reasonable adjustments.

This post is a fixed term/secondment for one year until 30th June 2027 to cover maternity leave. Candidates must obtain permission from their current line manager prior to applying.

Main duties of the job:

• Provide efficient, reliable, responsive and holistic service in care after death across the health board sites.
• Ensure bereaved relatives and carers receive appropriate documentation, personal effects and information in a timely and compassionate manner.
• Sign post relatives to relevant services and gather feedback on their experiences.
• Undertake tasks within the mortuary and support bereaved families during visits.

Qualifications:

• NVQ Level 3 or equivalent demonstration of competencies in Administration and afterlife patient care.
• Computer skills including Microsoft Word and Excel.
• Experience communicating compassionately with distressed or bereaved relatives and carers.

Desirable Qualifications:

• Communication skills training.
• Knowledge of bereavement support services.
• Understanding of administrative processes following the death of a hospital patient.
• Basic mortuary duties ensuring dignity of the deceased patient, cleaning equipment, patient transfer in compliance with legislative standards.

Experience:

• Experience inputting data into databases for service use.
• Experience working in a pressured environment with competing demands.

Desirable Experience:

• Experience within a mortuary environment.
• Experience in bereavement support.

Attitude and Abilities:

• Willingness to work within the mortuary setting.
• Confidence to interact with health professional staff to facilitate timely actions minimizing distress for the bereaved.
• Ability to deal with emotive or challenging situations with tact and sensitivity.
• Capability to manage own wellbeing.
• Excellent interpersonal skills including tact and diplomacy.
• Excellent organisational skills.
• Ability to work independently without direct supervision.

Desirable Attitude and Abilities:

• Willingness to learn Welsh at level 1 or ability to speak Welsh.
• Understanding of the impact of bereavement.

Values:

• Excellent communication skills, written and verbal, to convey highly complex and sensitive information with empathy.
• Passion for making a difference.

Other:

• Ability to travel independently to other sites within the health board.
• Flexibility to work to meet the service needs.

Benefits:

We offer a competitive salary, flexible working arrangements, paid mandatory training, in‑house programmes, opportunities for recognised qualifications, professional development paths, occupational health support, and a Wellbeing Centre of Excellence to support staff wellbeing.