Business Change Facilitator - INTERNAL in Cwmbran

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Aneurin Bevan University Health Board support flexible working.

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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

An exciting opportunity has arisen for a Business Change Facilitator within the Health Boards Digital, Data & Technology Directorate, Aneurin Bevan University Health Board (ABUHB). ABUHB is an integrated, progressive and ambitious teaching and research organisation who are in the midst of delivering a major programme of change to transform healthcare for our patients and citizens. It has been pro‑active in adopting and implementing new ways of working as part of its digital transformation. ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Transformation Strategy.

As a member of the dynamic and innovative Digital, Data & Technology directorate, you will be a member of the programme & projects team. The projects you will work on form part of the ePMA Programme and will allow you to build on your current skills and experience and provide you with opportunities for personal and professional development. You will work with a wide range of stakeholders from varying professions across the health board, other NHS and 3rd party organisation/suppliers. This will include the requirement to attend sites regularly, sometimes at short notice. If you are looking for a new challenge in a prosperous department then this role is for you.

Main duties of the job

The Business Change Facilitator (BCF) will work with the Business Change Manager within the ePMA programme team to provide business change expertise to implement clinical systems and make sure that the highest standards of business needs are met by the systems implemented. You will be responsible for facilitating change management within the services in scope, to ensure that the benefits defined in national and local business justification cases are achieved. The BCF will ensure that effective communication takes place to end users, you will document business processes in association with clinicians and non‑clinicians when implementing systems and facilitate change work as required. The BCF will also undertake business user support as required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Application Form and Interview

Essential criteria

• Evidence of business change or service knowledge
• Evidence of benefits management knoweldge
• Extensive Microsoft Office knowledge

Desirable criteria

• Change Management Qualification e.g. APMG Change Management Foundation and/or Practitioner or BCS Business Change Foundation
• Project Management Qualification e.g. PRINCE2

Essential criteria

• Educated to degree level or equivalent experience

Desirable criteria

• Change Management Qualification e.g. APMG Change Management Foundation and/or Practitioner or BCS Business Change Foundation