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- Tasks: Be the first point of contact for patients, handling calls and emails efficiently.
- Company: Join Aneurin Bevan University Health Board, a multi-award winning NHS organisation dedicated to exceptional care.
- Benefits: Enjoy flexible working, paid training, and a supportive workplace culture focused on wellbeing.
- Other info: This is a temporary position for 8 months, ideal for gaining valuable experience in healthcare.
- Why this job: This role offers professional development in a dynamic team, making a real impact on patient care.
- Qualifications: Good education standard and NVQ/QCF Level 2 in Business/Administration or equivalent experience required.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Clerical Support Officer / Call Handler role at Aneurin Bevan University Health Board
4 days ago Be among the first 25 applicants
Join to apply for the Clerical Support Officer / Call Handler role at Aneurin Bevan University Health Board
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour – £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in Nevill Hall Hospital.
The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service.
The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI\’s are met.
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away.
We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.
The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term for 8 months due to – meet the needs of the service
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Experience
Essential criteria
- Working in a busy office environment
- Data inputting
- Call Centre Experience
Desirable criteria
- Customer Service experience
- Previous clerical experience or similar
Qualifications
Essential criteria
- Good Standard of education
- NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
- Computer Literate
Desirable criteria
- Business administration level 2 NVQ
- Knowledge of Administration Processes
Skills
Essential criteria
- Excellent communication skills
- Ability to meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to prioritise workload and achieve targets within given deadlines
- Ability to work flexibly either as part of a team or using one’s own initiative
Knowledge
Essential criteria
- Able to follow instructions
- Understanding of team working ethos
- Numerate and Literate
Desirable criteria
- Ability to speak Welsh
Personal Attributes
Essential criteria
- Ability to work under pressure
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards
- Flexible to the needs of the service
- Accurate and methodical
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Temporary
Job function
-
Job function
Administrative
-
Industries
Hospitals and Health Care
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Clerical Support Officer / Call Handler employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Support Officer / Call Handler
✨Tip Number 1
Familiarise yourself with the specific duties of a Clerical Support Officer. Understanding the role's focus on managing inbound calls and emails will help you demonstrate your relevant skills during the interview.
✨Tip Number 2
Highlight any previous experience in call centres or customer service roles. Be ready to share examples of how you've successfully resolved customer queries, as this will show your capability to handle the responsibilities of the position.
✨Tip Number 3
If you have experience with WelshPAS or CWS, make sure to mention it. Even if you don't, express your willingness to learn new systems quickly, as adaptability is key in this role.
✨Tip Number 4
Prepare questions about the team dynamics and support available within the Trauma and Orthopaedic Scheduling team. This shows your interest in collaboration and your eagerness to integrate into their working environment.
We think you need these skills to ace Clerical Support Officer / Call Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Clerical Support Officer / Call Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous call centre or clerical experience in your CV and cover letter. Use specific examples to demonstrate your communication skills and ability to work under pressure, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your computer literacy and any relevant qualifications, such as NVQ/QCF Level 2 in Business/Administration. If you have experience with WelshPAS or CWS, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a clerical support role.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Showcase Your Communication Skills
As a Clerical Support Officer / Call Handler, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts effectively.
✨Highlight Relevant Experience
If you have previous call centre or clerical experience, make sure to highlight it during the interview. Discuss specific situations where you successfully handled customer inquiries or managed data input, as this will show your suitability for the role.
✨Demonstrate Your Ability to Work Under Pressure
The role may involve handling multiple calls and emails simultaneously. Prepare examples from your past experiences where you successfully managed high-pressure situations, showcasing your ability to prioritise tasks and meet deadlines.
✨Express Your Willingness to Learn
Since the job offers in-house training, express your eagerness to learn and develop new skills. Mention any relevant qualifications or training you've completed, and be open about your desire to grow within the organisation.