Care After Death and Mortuary Services Directorate Support Manager

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Aneurin Bevan University Health Board is seeking a highly motivated, organised and proactive individual to undertake the role of Care After Death and Mortuary Services (Directorate Support) Manager. The post holder will lead on the full implementation and embedding of the transformation agenda for the Mortuary and Care After Death (CAD) Services and be responsible for effective and efficient delivery of these services. The individual will act as ‘person designated’ and work closely with the ‘designated individual’ for the mortuary, playing a key role in ensuring compliance with the 72 HTA Standards. Through audit and assurance, they will ensure the services align with national, regulatory and locally agreed standards. The successful candidate will communicate empathetically and professionally with bereaved families, always ensuring clarity and kindness and lead the services with a positive and collaborative approach.

The successful candidate will require excellent communication skills to build key working relationships with stakeholders including the Coroner’s office, Medical Examiner’s office and Police force, to ultimately drive a culture of continual improvement and innovation for CAD and Mortuary services. The post holder must have experience in developing standard operating procedures, policies and writing high-quality reports and be prepared that once the transformation agenda is embedded, the role may expand to other areas within pathology within an appropriate remit.

Main duties of the job

• Assume lead responsibility for the continuous review of the Care After Death and Mortuary Service.
• Work with the Designated Individual to disseminate HTA legislation and ensure robust and prompt audits are undertaken as part of the Mortuary and CAD Audit Schedule.
• Be an advocate for the service, raising awareness and enhancing the profile of the department in both public and professional arenas.
• Develop a culture of engagement and build supportive relationships with people across and outside their own department/organisation.
• Liaise with the Medical Examiner, Coroners Officer and Funeral Directors to facilitate the release of deceased patients.
• Support the development and implementation of plans for health pandemics, excess death and mass fatalities.
• Support the investigation of accidents, DATIX incidents and complaints.
• Lead in the investigation and resolution of any concerns about levels of care or incidents involving patients escalating to the Health Board ‘Designated Individual’.
• Liaise with the Human Tissue Authority (HTA) Designated Individual in reporting and investigating HTA Reportable Incidents (HTARIs).
• Undertake document reviews of the Pathology Quality Management systems in conjunction with the Quality manager.
• The post holder will be responsible for the analysis of turnaround times for Medical Examiner work and performance-related KPIs.
• Delegated responsibility for Budget Management ensuring that the service is delivered within the agreed budget.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Experience in managerial and/or mortuary role.
• Experience in conducting audits, formulating risk assessments/SOPs and investigating incidents.

Desirable criteria

• Experience of HTA/ISO Inspections.
• Experience of dealing with the bereaved.

Qualifications

Essential criteria

• Masters Degree or Equivalent Demonstrable Knowledge & Experience.
• Extensive Supervisory/Management Experience.

Desirable criteria

• Knowledge of UKAS, CQC, RCPath Guidelines and best practice set out by the HTA and AAPT.
• Knowledge of documentation required after death and care of the deceased from different religious faiths.

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