At a Glance
- Tasks: Manage patient bookings and waiting lists for various therapy services.
- Company: Join a supportive Health Board focused on quality care.
- Benefits: Enjoy flexible working, paid training, and a strong work-life balance.
- Other info: Welsh language skills are a plus; all backgrounds encouraged to apply.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: GCSE or equivalent, with clerical experience and Microsoft Office skills.
The predicted salary is between 24000 - 28000 £ per year.
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community.
Applicants are invited to apply in Welsh and will not be treated less favourably than applications made in English.
Job Overview
We are looking to recruit an enthusiastic and well‑motivated individual to join the Therapy Services Booking Centre.
The role requires a committed, motivated, organised and proactive individual who can work as part of a team, communicate effectively and work under pressure to meet tight deadlines.
The role requires experience in an administrative environment, computer literacy, and familiarity with Microsoft Office (Outlook, Word, Excel).
Knowledge of the Health Board’s IT systems, including Welsh PAS, is desirable.
Duties
- Waiting list management and patient‑focused booking for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management Service in accordance with Welsh Guidance (WG) guidelines.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Education & Qualifications
- Good standard of education at least to GCSE, NVQ or equivalent level.
- Knowledge of administrative procedures and systems.
- Evidence of continuous professional development.
Essential Experience
- Previous clerical experience and knowledge of administration processes.
- Experience dealing with the general public.
- Detailed knowledge of Myrddin & CWS.
- Proficiency in Microsoft Word, Excel and Outlook.
Desirable Experience
- Knowledge of WG guidelines related to waiting times.
- Understanding of Health Board policies and procedures including HR.
Skills & Ability
- Excellent communication skills.
- Polite and professional telephone manner.
- Empathy, tact and diplomacy when dealing with difficult situations.
- Flexible approach to the needs of the service.
- Ability to work and problem‑solve under pressure whilst achieving targets.
- Commitment to achieving high‑quality standards of work.
- Accurate and methodical in all aspects of work.
- Remain professional at all times.
- Ability to develop good and effective employee relations.
- Other Requirements
- Welsh language skills (desirable).
- Flexible approach to the needs of the service.
- Demonstrate a commitment to achieving high‑quality standards of work.
Benefits
Flexible working arrangements, paid mandatory training, professional development opportunities, occupational health support, and a strong focus on work‑life balance.
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Contact Details:
Aneurin Bevan University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Therapy Services Booking Administrator - INTERNAL in Caerleon
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Aneurin Bevan University Health Board. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Aneurin Bevan University Health Board.
We think you need these skills to ace Therapy Services Booking Administrator - INTERNAL in Caerleon
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Aneurin Bevan University Health Board:Take some time to research Aneurin Bevan University Health Board and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Aneurin Bevan University Health Board's values and approach.
