Therapies Clerical officer in Caerleon

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore please check your account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke‑free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke‑Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 back‑dated to 01 April 2026 where applicable.

Job Overview: Are you looking for an exciting opportunity to work within a supportive team? The therapies booking centre within Aneurin Bevan University Health Board is looking to recruit an enthusiastic and well‑motivated individual to join the team. We are looking to appoint someone who embraces change and wants to develop a broad base of experience across the Therapies. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro‑active individual. Working as part of a team, you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines. This role requires experience in working in an administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.

Main duties of the job:

• To assist the booking administration team in the smooth running of the department which includes the operation of WPAS.
• Excellent communication skills together with the ability to work as part of a team and under the pressure of ongoing deadlines are essential requirements for this post.
• To organise and plan own daily workload.
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation: Aneurin Bevan University Health Board (ABUHB) is a multi‑award‑winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high‑quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence‑based practice and continuous improvement. Our work is guided by the Gwent Strategy 2025–2035, which sets out our long‑term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another. We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Skills/attributes:

• Good keyboard skills
• Good organisation skills
• Able to work under pressure
• Must be able to pay attention to detail
• Flexible to meet the needs of the service
• Approachable and enthusiastic
• Conscientious
• A Team player/worker
• A good communicator both orally and in written documents
• Able to maintain confidentiality

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

• Use of MS Office including Word/Excel
• Telephone duties
• General office duties including filing, photocopying and ordering of stationery supplies

• Experience of working in a busy office
• Experience of using WPAS and CWS
• Experience of ORACLE

• Good standard of education
• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training

• Knowledge of Microsoft Office 365 e.g. Teams, SharePoint