Neurodevelopmental Administrator in Caerleon

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

Job Overview: An exciting opportunity has arisen to join the developing Neuro-Developmental (ND) Service as an ND Administrator on a fixed-term contract. This key role supports the delivery of a responsive and evolving service for children, young people, and their families. Working closely with the Operational Lead, you will provide high-quality administrative support to ensure the smooth running of the service, with opportunities to contribute to ongoing development and improvement. You will act as a primary point of contact for families, responding to enquiries with professionalism, empathy, and sensitivity. This includes supporting individuals who may be distressed or anxious, ensuring all interactions are handled appropriately. The role also requires awareness of safeguarding responsibilities, including recognising and responding to child protection concerns. You will maintain accurate records and data systems and support the coordination of service activity while building effective working relationships across CAMHS, Family and Therapy Services, and wider Health Board teams. We are seeking an organised, compassionate individual with strong administrative and communication skills, able to manage a varied workload and adapt within a developing service. This is a fixed term contract until 31st March 2027 to cover the needs of the service.

Main duties of the job: This post sits within the Neuro-Developmental (ND) Service and forms part of a developing and evolving service. The post holder will provide comprehensive administrative support to the Team Manager and wider ND Service, including regular communication with families. You will require strong interpersonal skills to respond appropriately to a range of enquiries, including situations where callers may be distressed, anxious, or confused. The role also requires the ability to recognise and respond appropriately to safeguarding concerns, including child protection disclosures. You will plan, organise, and complete administrative tasks efficiently, including data entry, report typing, and email correspondence. The post holder will also attend ND triage meetings, preparing and circulating agendas, papers, and minutes. The role includes supporting and providing day-to-day guidance to administrative colleagues where required, as well as assisting with training and development. You may also be asked to provide cross-cover for other administrative roles during periods of absence. You will exercise judgement when managing enquiries, including those that may be urgent, sensitive, or distressing, and liaise effectively with families and professionals when clinical staff are unavailable. The ability to speak Welsh is desirable; Welsh and English speakers are equally welcome to apply.

Working for our organisation: Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Education:

• Essential criteria: Good general education to GCSE level or comparable
• Desirable criteria: IT Skills Training

Experience:

• Essential criteria: Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent
• Desirable criteria: Experience of working in a healthcare setting

Aptitude & Abilities:

• Essential criteria: Excellent IT skills including using word processing and spreadsheets
• Desirable criteria: Welsh Patient Administration System (WPAS) trained