Referral & Booking Centre Team Leader in Birmingham

The Team Leader will be responsible for the management of staff within the Referral and Booking Centre, management of waiting lists, Partial Booking Systems, RTT targets, clinic utilisation and work closely with Directorate Managers and clinicians. Ensure teams work in accordance with the Health Board and Departmental policies and procedures. To provide support to both staff and managers as required.

The post-holder will work within a large team of Referral and Booking Centre staff. They will liaise directly with the Deputy and Referral and Booking Centre Manager, Directorate Managers, Clinicians, patients and/or carers, GPs and other service users within the Health Board. You will need excellent interpersonal skills to enable you to work closely with staff of all disciplines across the Health Board as well as patients and relatives.

Previous Outpatient, Scheduling, Validation, Health Records or other relevant clerical experience would be essential to this role. This is a fixed term post for 12 months to cover the needs of the service.

Main duties of the job include:

• Working as a Team Leader within one of our Referral and Booking Centres within the ABUHB area.
• Being self‐motivated, with a 'hands on' approach to support the teams within the Referral & Booking Service.
• Working under pressure ensuring that clinics are fully utilised and deadlines/targets are adhered to at all times.
• Having excellent communication skills coupled with a solid understanding of RTT, Pathway Management and Validation.
• Monitoring and actively managing high volumes of telephone calls throughout our departments.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi‐award‐winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career.

The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‐house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world‐class healthcare service fit for the future.

Details:

• Date posted: 21 January 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £27,898 to £30,615 a year per annum
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full‐time
• Reference number: 040-AC027-0126
• Job locations: St Woolos Hospital, 131 Stow Hill, Newport, NP20 4SZ

Person Specification:

• Personal Attributes: Ability to lead and motivate a team, able to deliver training, flexible approach to work, demonstrates commitment to achieving high standards.
• Knowledge: Health Board systems, Booking processes/Waiting lists/RTT.
• Experience: Supervisory experience, Waiting list management/booking experience, Desirable experienced WPAS user, Experience with dealing with all levels of staff and with members of the public.
• Skills/Abilities: Excellent communication skills, Ability to work effectively with staff at all levels, Organisational skills, Ability to manage difficult situations under pressure.
• Education/Qualifications: Business Admin level 4 or equivalent qualification/experience, Continuous professional development, Desirable Customer Service training, Health Board Systems training.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.