Health Care Support Worker - Ward Day Surgery Unit NHH in Abergavenny

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore please check your account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working. Health Board grounds are required to be smoke‑free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke‑Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

We are looking for a motivated and enthusiastic Band 3 Health Care Support Worker to join our team at Nevill Hall Day Surgery Unit. The Day Surgery Unit (DSU) is a high turnover unit currently running 5 Theatres. The role is an excellent opportunity to gain experience supporting team members within the surgical setting. Staff are expected to support other sites within the health board, when necessary, thus the successful candidate must demonstrate flexibility within their service. You will be under delegation and supervision of a registered Nurse; the Health Care Support Worker (HCSW) will undertake defined responsibilities appropriate to their role in the Day Surgery setting.

Main duties of the job

• Maintain patient confidentiality at all times.
• Behave in a manner appropriate to the professional environment.
• Work with Directorate / Trust policies and procedures.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi‑award‑winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high‑quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence‑based practice and continuous improvement. Our work is guided by the Gwent Strategy 2025–2035, which sets out our long‑term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another. We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications And Knowledge

Essential criteria:

• Level 3 qualification in a health care related subject or equivalent experience and evidence of work-based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role, which is gained through experience and work based training / short courses.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW).
• Knowledge of relevant policies and procedures within a healthcare setting, for example the principles of Safeguarding adults / children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR).

Desirable criteria:

• Level 3 qualification in Perioperative Support or equivalent qualification.

Experience

Essential criteria:

• Experience of working within a relevant health or social care environment providing direct patient care.
• Must have experience working in an NHS environment.

Desirable criteria:

• Experience of working with patient groups relevant to area of practice.
• Experience of working within the NHS.

Skills and Attributes

Essential criteria:

• Good communication skills – verbal and written, with the ability to convey information clearly and sensitively.
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently.
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as TEAMS.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.

Desirable criteria:

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.

Other

Essential criteria:

• Enhanced DBS clearance including an / a Adults and Childrens Barred List Check.
• Ability to work a range of shift patterns.