Details
About the Role
We are looking for an empathetic, results-driven Customer Success Manager to join our growing team. As a CSM, you will be the primary trusted advisor to our customers, ensuring they adopt our products effectively, achieve their business goals, and derive maximum value from their investment.
You will manage the end-to-end customer lifecycle—from post-sales onboarding to strategic reviews, renewals, and account expansion. If you thrive on building deep relationships, solving complex client challenges, and driving measurable impact, we’d love to talk to you.
Key Responsibilities
- Customer Engagement & Advocacy: Build and maintain strong, long-term relationships with key client stakeholders, decision-makers, and day-to-day users.
- Onboarding & Adoption: Lead smooth client onboarding, drive initial product adoption, and continuously deliver best-practice training to ensure feature utilization.
- Retention & Expansion: Proactively monitor account health metrics to prevent churn, secure timely subscription renewals, and identify upsell or cross-sell opportunities.
- Strategic Account Planning: Conduct regular Business Reviews (EBRs/QBRs) to showcase ROI, align product capabilities with client goals, and map out growth plans.
- Voice of the Customer: Act as the internal advocate for our clients, gathering user feedback and collaborating with Product, Sales, and Support teams to influence product roadmaps and resolve escalations.
Qualifications & Requirements
- Experience: 2–4+ years of experience in Customer Success, Account Management, or Client Relationship Management (SaaS background preferred).
- Communication: Exceptional written and verbal communication skills, with a track record of running effective presentations for executive stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills with a strategic, client-centric mindset.
- Technical Savvy: Comfort learning software tools quickly; experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot) is a plus.
- Organization: Demonstrated ability to manage multiple priorities, juggle high-value client portfolios, and meet tight deadlines.
Benefits
What We Offer:
Competitive base salary + incentive bonus / commission structure
Health, dental, and vision insurance options
Flexible PTO / generous paid leave policy
Professional development opportunities and learning stipends
Flexible work arrangements [Remote / Hybrid options]
Notes
Andy's Demo Company is great to work at.
