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- Tasks: Install, maintain, and repair innovative mobile furniture solutions for various spaces.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact in enhancing flexible spaces.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license.
- Other info: Enjoy opportunities for career growth and work independently while travelling.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position. Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role is to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone; however, there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
- Van provided
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
- Pension scheme: 3% employer contribution after 3 years
Field Service Engineer in Watford employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Watford
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing issues, brush up on your mechanical knowledge and be ready to discuss how you've solved problems in the past. We want to see that you're hands-on and ready to tackle challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info about the company culture and even lead to referrals. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the process. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with mechanical products and any relevant skills that match the job description. We want to see how your background fits with our innovative furniture solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to delivering excellent customer experiences. Let us know what excites you about working with mobile folding furniture.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong troubleshooting skills and a customer-focused attitude, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and structural products, especially furniture. Be ready to discuss your previous experience with installation, maintenance, and repairs, as well as any specific tools you've used. This will show that you're not just a good fit for the role but also genuinely interested in what they do.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you delivered excellent customer service. Prepare to share how you handled tricky situations or resolved issues, as this will demonstrate your customer-focused attitude and strong communication skills.
✨Get Familiar with Their Products
Take some time to research the company’s mobile folding furniture solutions. Understanding their products will help you answer questions more effectively and show that you’re proactive. You might even want to think of ways you could improve their service or product offerings!
✨Be Ready for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask how you would troubleshoot a specific issue or manage your schedule when things get busy. Think through these scenarios beforehand so you can respond confidently and showcase your problem-solving skills.
