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- Tasks: Install, maintain, and repair innovative mobile furniture solutions across the North West.
- Company: Leading manufacturer of versatile folding furniture with a focus on quality and efficiency.
- Benefits: Competitive salary, fuel card, van provided, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact in customer service and product innovation.
- Qualifications: Experience in mechanical repairs, strong communication skills, and a valid driving license.
- Other info: Enjoy flexible working from home with opportunities for career growth.
The predicted salary is between 27500 - 30000 £ per year.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position. If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Reporting to: Field Service Supervisor
Salary: £27,500 - £30,000
Based: From home – covering - North West Area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role is to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacements and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSM’s to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Experience required:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly.
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to explain technical details to non-technical customers in an easy-to-understand manner.
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
- Strong attention to detail, especially when assembling products or diagnosing issues.
- A valid driver’s license is required, as travel to customer sites is an essential part of the job.
- Experience in a service engineer or field technician role.
- Previous experience in furniture manufacturing or installation, maintenance is an advantage.
Package and further details:
- Engineers typically work alone; however, there is sometimes the need for 2-man jobs.
- Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away then a Premier Inn is provided for the night and meals included).
- Salary: £27,500 - £30,000
- Hours: 42 hours – normally between 7am – 6pm
- Overtime: is paid at time and a half
- Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
- Van provided
- Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
- Pension scheme: 3% employer contribution after 3 months
Field Service Engineer in Stoke-on-Trent employer: Andy File Associates Ltd
Contact Detail:
Andy File Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how your skills fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about scenarios where you've solved problems or provided excellent customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Field Service Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with mechanical or structural products, especially if you've worked with furniture. We want to see how your skills match the role of a Field Service Engineer!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of your troubleshooting skills and customer service experience. Let us know why you're excited about joining our team at StudySmarter.
Show Off Your Communication Skills: Since you'll be explaining technical details to customers, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can make complex ideas easy to understand.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you. We can't wait to hear from you!
How to prepare for a job interview at Andy File Associates Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to furniture installation and repair. Be ready to discuss specific tools and techniques you've used in the past, as well as any troubleshooting experiences. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent customer service in previous positions. Think about times when you resolved issues or went above and beyond for a client. This will highlight your customer-focused attitude.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you might need to explain how you'd handle specific repair or maintenance tasks. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to communicate technical details effectively.
✨Plan Your Journey
Since the job involves travelling to various sites, make sure you know the area you'll be covering. Plan your route and consider potential traffic issues. Being punctual shows professionalism and respect for the client's time, which is crucial in this role.
